Hi could anyone tell me why on my smart meter my daily standing charge states 58.910p for electric. But every morning recently I have noticed the meter starting on 76p, when it used to show 58p. I am on a PAYG tariff.
Solved
Standard charge on IHD doesn't match tariff details
Best answer by Abby_OVO
Updated on 06/11/24 by Abby_OVO
Hey
Sorry to hear that.
Maybe the tariff has changed recently? Have you had any plan changes? Sometimes the details don’t update correctly in time on the IHD, and so don’t match the plan page on your account and on the Support Team’s side - this is what you’re charged against and not the IHD figures.
I know BPLightlog asked this previously, but the link was for pay monthly, what does your plan say? You will need to speak with the Support Team to check this, but in doing so, if the IHD figure doesn’t match, they’ll be able to get it updated correctly.
Like Firedog mentioned on your other thread, if the Standing Charge amount is correct, it could also easily be some minimal usage early in the morning? Either way it may be worth just double checking the Standing Charge matches on the IHD to your contract, and they can take it from there.
Hey
Like Firedog said, if this is new, it may be that there was a problem previously that’s resolved itself, or it could even be vice versa so it may be worth also checking in with the Support Team to see if they can see anything on their end. You can chat to the team here – click the green chat icon at the bottom right of your screen. Or call on 0330 175 9669 and they’ll be able to help, 9am to 5pm Monday to Friday and 8am to 2pm on Saturday.
Thank you for your reply.
I have just contacted OVO via chat as suggested & this is what they said!!!
Standing charges are different for gas and electricity, and they can also vary between energy suppliers
The standing charge is measured with your usage, it can not be always the same.
Of course it's the same every day, it's called daily standard charge and this is what goes on top of my usage everyday
This the meter maintenance fee and we have no control over it if there is an increase.
Then it should show the increase on my home display if that's the case
Updated on 06/11/24 by Abby_OVO
Hey
Sorry to hear that.
Maybe the tariff has changed recently? Have you had any plan changes? Sometimes the details don’t update correctly in time on the IHD, and so don’t match the plan page on your account and on the Support Team’s side - this is what you’re charged against and not the IHD figures.
I know BPLightlog asked this previously, but the link was for pay monthly, what does your plan say? You will need to speak with the Support Team to check this, but in doing so, if the IHD figure doesn’t match, they’ll be able to get it updated correctly.
Like Firedog mentioned on your other thread, if the Standing Charge amount is correct, it could also easily be some minimal usage early in the morning? Either way it may be worth just double checking the Standing Charge matches on the IHD to your contract, and they can take it from there.
Thank you again for your reply.
I have contacted the Support Team, as you suggested and they are taking a look at it for me.
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