smatt metrr top up

Hi ​@Tink ,

Nope, you’re currently in Friendly Credit hours anyway, so your meter will keep the lights on until the morning regardless of what happens. Please top-up ASAP when you wake up to avoid the supply going off - and ideally by 9am as this is roughly when the grace period will run out.

Maintenance should end by 2am tonight. If it goes on beyond that, OVO can extend your Friendly Credit to keep you going.

You’ll need to top-up by enough to cover both the Friendly Credit you used, the Emergency Credit you’ve used up and also have at least £1 of regular credit for the lights to stay on.

For more info please see

https://forum.ovoenergy.com/my-pay-as-you-go-account-159/emergency-contact-info-and-our-planned-payg-outages-coming-up-feb-2025-18534

Hi ​@Tink and a warm welcome to the OVO Forum!

I can see ​@Blastoise186 has given you some great info here. Just to check - are you all ok and on supply? Were you able to top up eventually? Our Support Team will be able to assist you if you need any help. I’ll include some links below to previous Forum topics you might find useful:

• Pay As You Go - Help and Support F.A.Q.

• Need any extra support? We're here to help F.A.Q.

• Pay As You Go Smart Meter - off supply F.A.Q.