Came home from work to discover that our electric had been cut off! Not I may add because we were in debt to them or owed any money at all. Our meter is a smart meter, and paid each month on the dot by direct debit. We have lived here 35 years the house is paid for.
5 months ago I received a letter from Boost saying that a Fiona Stead owed them a considerable a mount of money for her electric. The address was ours, I phoned OVO immediately to ask why we had received the letter and that she had never ever lived here, even before we purchased the house. I was told at the time that it was sent in error to us. Well it’s now turn out after trying to find out what’s happening that because of this person we have be cut off!!!! We have one METER it’s not shared accommodation,?please answer me this? How can you have 2 supplies going through one meter? How can you paid your bills on time and have the app to tell you how much electric you are using and how much in credit your can they cut you off by using the smart meter? Their help line is rubbish no help what so ever and because the office is closed they can sort anything out. I have cancer and I’m classed as vulnerable but they just don’t care. Can anyone help us we need electric and is there any number we can ring?
we have contacted 105 but because there’s power to the meter they can’t help as the power has been cut from the meter. Please help thank you
Best answer by Jeffus
View original