Why can I not see my whole history, when I try to register accounts for gas and electric just says does not support prepayment accounts, surly I should be able to still see what I'm paying and how much usage.
Have a ovo top account but even this is not correct information and lots of top ups not showing.
Just because I pay as you go I should still have all my account details to check.
+4Hey
The app for Pay as you go is different from that of pay monthly energy accounts as the pay as you go system works on a completely different system so the account can’t be set up in the pay monthly app.
As you’re on Pay as you go, we don’t send out frequent bills, but you will get an annual statement to show all top ups and usage throughout the year.
You can view some of your details in the pay as you go app, if there’s anything you can’t see that should be there or are looking for something it isn’t showing, the Support Team should be able to help with any of this information. Additionally, if you think something is incorrect, the Support Team can also assist with getting this fixed.
We do also have a helpful topic on the Forum which I’ve linked to below:
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OVO Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. 06890795 registered in England and Wales.
OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at 1 Rivergate, Temple Quay, Bristol, BS1 6ED.
OVO (S) Gas Limited is part of OVO Group Ltd
