pre paid meter

Morning ​@24562912 ,

Sorry to hear what’s happened here. If it’s a smart meter you can enter the long number from the receipt into the meter to put the top up on manually. You can find out more in this guide:

If you’ve got a traditional key/card meter, then you may have a fault with either the meter or the key/card itself. In this scenario I’d recommend speaking to our Support Team:

Please let us know how you’re getting on - hopefully this is an easy fix but, whatever this issue is, we’ll make sure it’s sorted for you.