I switched from SSE earlier in the year, but had already had PAYG smart meters installed. When using their app, I had set up a recurring payment for the electric meter. When I was moved to OVO Energy, I was unable to access the recurring payment on either the SSE app, and it hasn't showed up on the OVO top up app.

This has become a problem because I want to be able to cancel this payment and set up a new amount, however without being able to access it through the top up app, I'm unsure what else to do. 

I have spoken to advisors on the phone, through email, through WhatsApp, through online chat. Either they don't know what to do to help, or they suggest different things, but nothing had worked to cancel this payment.

Has anyone had this problem and found a way to fix this?

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