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This morning our electricity supply was cut off. We are on PAYG. Checking into the account , both on website and app, we seen that we still have £10 credit. Checking the meter it shows that we need emergency credit. We toped up with £50, which is showing in the app but not in the meter which is still running on emergency credit. We talk here on chat with someone, we got cut off, we called and after almost 1 hour of talks without nobody knowing what is happening or to fix the problem we cut of as well. We didn't get any email confirmation for the last 3 payments , a total of £150. We simply had enough.

You’ll need to use the UTRN Code to punch the top-up through the meter manually - check the receipt for it.

If that fails: 0330 175 9669.

Hey @vasirpvl,

 

Sorry for the issues you’re having,

 

Blastoise has given some good advice here. 

 

If you have the receipt the support team should be able to investigate this for you.

 

How to get in contact about my OVO Pay As You Go account

 

  • The best way to get in touch with us is via chat here. Just click the green chat icon on the bottom right of your screen. We’re here to help anytime from 9am to 5pm Monday to Friday and 8am to 2pm on Saturday.
  • Or call us on 0330 175 9669 during the same times.

 

If you’re with Boost

 

The following topics may be helpful to you:

 

 

Got a question about your Pay As You Go energy use, top-ups, keys, cards, or anything else? Why not see if you can find the answers in our dedicated PAYG Forum category.

 

There are also tons of helpful resources and information available on our OVO Help pages.  

 

If you or anyone in your household is vulnerable, or just needs a little extra assistance at a difficult time in your lives, our Priority Services Register is a free support service you might find useful.

 

Struggling with your energy bills? Our Winter Support Package might be helpful to you.

Thanks for replies. We sorted out in the end by complaining via Chat.

 

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