Rank 2

Solved

Owe my old supplier? But I was PAYG?

Forum|Forum|2 years ago
January 2, 2024
85 replies
3113 views

I am trying to contact SSE energy Services limited. I have received a default notice on an apparent debt I owe them on my PAYG electricity account, from before I was switched to OVO. The period given is 04/04/2019 - 23/05/2023. I have not received a bill before. The first I knew was a default notice from LCS. I am trying to get a copy of the bill as I am still unsure as to how I owe them anything. OVO have no record of any debt. Any advice would be welcomed.

Best answer by Jeffus

Updated on 30/07/25 by Chris_OVO:

@NeddyMorai it could be debt built up on the meter, e.g. Emergency credit not paid off but as you say without more information it is impossible to know.

SSE has been taken over by OVO so OVO have to handle it even if they find it difficult.

If you have no luck via ovo collections and difficultly with ovo raising a complaint then pop back and one of the regular posters will flag the ovo moderators on the forum.

Show previous replies

N

NeddyMoraiAuthor

Rank 2

Then that suggests they have nothing to back it up. So there’s a chance you might never hear from them again.

I would expect a DCA to just have that stuff ready on-hand immediately.

Its a definite shift in tone. All correspondence thus far has suggest my compliance is inevitable, and that I might as well just pay up.

Blastoise186

Super User

It’s also the exact opposite of what we expected. We thought they’d try to brush you off!

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!

N

NeddyMoraiAuthor

Rank 2

In the meantime I have all my ducks in a row now if it ever gets to court. I have retrieved all my receipts all correspondence from SSE and Ovo. The account number they put on the Default notice was missing two digits. I think they count on people not spotting things like that. Thanks once again for your assistance.

Jeffus

Rank 20

@NeddyMorai

You may already have done this

You are entitled to one off free statutory reports from credit agencies. These give you the raw information they hold without signing up for anything long term that costs money, although there are often offers. By law they have to provide these statutory reports free.

For experian:

https://www.experian.co.uk/consumer/statutory-report.html

For Equifax

https://www.equifax.co.uk/Products/credit/statutory-report.html

OVO use Experian.

It might be worth checking there isn't anything logged by SSE or OVO or anyone else.

I usually check my current address once a year just to make sure nothing dodgy has happened.

N

NeddyMoraiAuthor

Rank 2

@NeddyMorai

You may already have done this

You are entitled to one off free statutory reports from credit agencies. These give you the raw information they hold without signing up for anything long term that costs money, although there are often offers. By law they have to provide these statutory reports free.

For experian:

https://www.experian.co.uk/consumer/statutory-report.html

For Equifax

https://www.equifax.co.uk/Products/credit/statutory-report.html

OVO use Experian.

It might be worth checking there isn't anything logged by SSE or OVO or anyone else.

I usually check my current address once a year just to make sure nothing dodgy has happened.

Will do .Thanks.

Blastoise186

Super User

You’re most welcome.

This has been a pretty big collaboration between four Forum Volunteers who’ve done stuff like REALLY dig deep into the details, discuss a plan of action and even make a couple of phone calls to SSE Energy Solutions/SSE Heat Networks, and the Forum Moderators who picked this up this morning and have gone off to ping internals teams for help.

We love a challenge here, and you certainly gave us one. We hope this all gets sorted, but we’re still here if you need us to please do keep us posted.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!

N

NeddyMoraiAuthor

Rank 2

@NeddyMorai

You may already have done this

You are entitled to one off free statutory reports from credit agencies. These give you the raw information they hold without signing up for anything long term that costs money, although there are often offers. By law they have to provide these statutory reports free.

For experian:

https://www.experian.co.uk/consumer/statutory-report.html

For Equifax

https://www.equifax.co.uk/Products/credit/statutory-report.html

OVO use Experian.

It might be worth checking there isn't anything logged by SSE or OVO or anyone else.

I usually check my current address once a year just to make sure nothing dodgy has happened.

So there was soft search done by SSE last September. Maybe this isn’t over just yet.