Hi @Valandroy6 , this is the manual for the 1400 range but it’s not straightforward. 
I’m sure there’s a better guide somewhere..

Edit:

this is from a SP user guide which might help 

That’s a good find, BP. 

@Valandroy6  I’d just point out that prepayment isn’t a good option for many elderly customers, especially if they struggle with complicated kit like that smart meter. We’ve seen too many examples here in the forum where something’s gone wrong with the top-up process and little old ladies have been left with no heat or light over a weekend. This won’t happen with, say, a Direct Debit account (although other things can go wrong, of course). It costs about the same these days.

If you usually help them out with stuff like this, then you might want to make sure you’re named as a responsible adult as far as their account is concerned, so you don’t have problems contacting support on their behalf if something needs doing. They should also be on the Priority Services Register, which can be helpful in lots of ways. Read all about it here (also about being nominated to act for them): Priority Services Register: How We Can Give You the Help You Need (ovoenergy.com).

Hey @Valandroy6,

Brilliant advice given here by our community members. 

Just wanted to add, you might find our Pay As You Go Topic Hub helpful:

Hello and thanks for responding I went over to see the parents today and scrolled through the meter using buttons A and B but there was no part of the menu which read meter balance ??? 

Use Button A only - pressing B gets into a completely different menu.

Also, the Aclara meters auto-scroll if you don’t press any buttons. Eventually it’ll show the current balance in that list.

Keep us posted with how you get on @Valandroy6 

SMETS2 Aclara Guide