I’m newly moved in and registered OVO services on a fixed monthly plan since 19th Feb. My traditional gas meter’s battery was not working and required a replacement. Unfortunately, an engineer wrongly installed a PAYG gas meter for me. I have never received a top up card ever. I join the monthly plan instead of PAYG. I spend hours to call for emergency credit every day and all credits runs off in a day. I keep trying to request for an urgent top up card delivery. Yet, nobody from OVO could help.
I feel so desperate and helpless. Weather was cold these days and my kids keep freezing. What I request for is an urgent top-up card only. So that I can top up by myself while waiting for scheduling reinstallation of non-PAYG meter. I called hotline, sent e-mails, chatted in chatroom. No positive feedback is received.
That’s a Landis+Gyr traditional gas meter, so there won’t be a way to remotely add credit or change the meter setting into a credit mode.
Although OVO PAYG is only for smart meters (so this is what blastoise would call an edge case), the agent you speak to is likely adding credit to a top up card, which would then need to be inserted into the meter. It’s this same top up card that can be used to top the meter up via a PayPoint store. It will need credit added to it at the store, then you take it back and insert it into the meter. If for whatever reason this solution doesn’t work, the meter will be off supply and you can arrange an emergency appointment today via: 0330 175 9669.
Given that you are not a prepayment customer and have had to call up multiple times to avoid going off supply, I’d recommend you ask for the issue to be logged as a complaint so we can ensure a fair resolution is put in place for you. Whilst this issue is still ongoing, the OVO PAYG team are best placed on: 0330 175 9669.
Thers already a smart meter in the house and I've found the pan number is it 13 numbers , what if I take that too a shop will that work with a voucher kind regards heather
You cannot use the existing PAN from a previous customer - you have to create a new one by setting up your own account.
If the PAN is for YOUR account, feel free to use it in the OVO Top-Up app to generate the barcodes you need to top-up. You can then use those barcodes to top-up in a shop.
Can I not just use that one for tonight so I can use my electric I've only got electric In my home so I desperately need electric for tonight , and then register with them in morning when they open kind regards heather
Very well. I will allow it this once but this is a one-time deal. You may do so at your own risk. Use the OVO Top-Up app to generate the barcodes then top-up via the app or at a shop.
But you will then absolutely need to discuss this with OVO ASAP.
For anyone else reading this, please DO NOT attempt to do the same. I make absolutely no promises as to whether it will work or not and I will not accept responsibility if something goes wrong. You must always create a NEW account with the existing Supplier upon moving into a property, regardless of what meters are in place.
Thanks so very kind for all your help I shall ring them first thing in morning and get it all set up in my name you've been so very helpful thanks again have a lovely evening kind regards heather
Yup, just let the agent know of your intention to switch to Pay Monthly - they should be able to get that ball rolling in the same call once an account has been created.
We use 3 different kinds of cookies. You can choose which cookies you want to accept. We need basic cookies to make this site work, therefore these are the minimum you can select. Learn more about our cookies.
