Hi ​@Abiodun Arogunmaya ,

Please talk to OVO directly for this via https://ovoenergy.com/help 

Thanks

Have you opened a new account in your name with OVO, or were you trying to top up  using the previous occupiers account?

Any previous occupiers account should have been be closed if they have moved out.

I have registered to use OVO, they sent me a mail with my electricity and gas codes, and that's what I used to recharge.

Thanks, I was just checking as we do often see new owners/tenants trying to top up an old, often closed, account.

​@Abiodun Arogunmaya welcome to the Forum.

Sorry to hear about the issues topping up your meter. Did you manage to get in contact with our Pay as You Go Support Team?

Yes I have, and it's been sorted. Thank you. I just switched to the Contract method instead 

​@Abiodun Arogunmaya that’s great news, I’m glad it’s sorted, and going Pay Monthly is a great option. You should hopefully now have access to your new online account and app. From the online account and app you can manage your Direct Debit, make payments, view and submit reads and check your bills, and much more!

I’ll link some other Forum topics below that you should find useful now that your account is set up in this way, including our tutorials for the different things you can do via our online services. Cheers!