How do I redeem a tag code?

Hi ​@giro1991 ,

Please take that code and your key to any Paypoint shop and provide it to the shopkeeper. They’ll know what to do.

I hope you have it sorted. I don’t have a pre paid meter but must be scary to not be able to top up, especially if you have purchased more

please keep the Forum updated

Merry Christmas cxx

I forgot to say I already visited the shop and the code isn’t Working.
On other threads the tag code seems to be part of the neW key process.

Hey ​@giro1991 

If it’s a new key you have also, that’ll need to register in the meter first. Have you done that yet?

Once the new key’s registered you should be able to got back to the shop with that code. If you’ve already done that before already having been to the shop, I’d maybe check back in with the Support Team.

Do keep us updated with how you get on.

I asked ovo for advice on credit that did not register, ovo gave me a 8 digit code. thats all the info i’ve been given. No mention of getting a new key. No instructions, just an email saying: here you go TAG CODE. Thats it. My shop keeper tried the code, never said anything about a new key. Clearly never done tag code before.

Previously you mentioned “the new key process” – what exactly did you mean? The new process or the new key? I guess it was understood as the second one.

Also, do you have another shop near you that could do the top up? Could you try with them and see if it works?

Hey ​@giro1991,

Have you managed to get the top up yet? If you’re still having issues with it, i’ve found some instructions from the Paypoint website below that might help: 

“Show these instructions to the store assistant:

1. Check that you have enough CASH to pay out (if it’s an Energy Credit Voucher, you won’t need any cash)
    
2. Scan the barcode using the PayPoint scanner
    
3. When the screen displays CONFIRM TRANSACTION check the amount on the screen matches the amount printed, then select CONFIRM
    
4. Put the receipt that your PayPoint terminal prints into your till
    
   • For a Cash voucher, hand the customer the cash from your till
      
   • For an Energy Credit voucher, insert the customer’s electricity key or gas card into the terminal or swipe their smart meter card and complete a normal top-up for the value of this voucher
      
   • Give the energy transaction receipt to the customer (The voucher amount will be credited to your bank account within three working days)
      
5. If the customer has a text message without a barcode, or the barcode will not scan: From your till screen select the P button
    
   • Select the EMONEY & DIGITAL CASHOUT button on the PayPoint terminal followed by
      
   • CASHOUT and then
      
   • I-MOVO PAYOUT on the touch screen and enter the barcode number.
      
6. Continue the transaction instructions from point No.3 above

If the store assistant has any questions, they should call the PayPoint Contact Centre on 0330 400 0000*”

I have to be honest. I think the customer service has been appalling. Did anyone actually read my first post and fully grasp the problem? Evidently nobody here knows or has experience with a “ Tag Code. “

The instructions in the previous post have got nothing to do with tag code hence the suggestion...

There is no barcode to scan. Here is a screenshot of the email I received:

I waited many tens of minutes on the phone and on live chat on numerous days . The time it takes to connect, then for messages to bounce takes far too long. I can only guess this is a tactic to put people off claiming actual real 1-on-1 help.

My local shop does not issue new keys incidentally. So I will have to find one that does.


this has been an absolute hassle, for forty quid this has not been worth the bother.
 

Actually, it’s NOT a new key you want - that code is purely for credit redemption which literally every PayPoint shop under the sun can handle - they have ALL been told how to do it.

If they still moan about it, ask PayPoint to assist them. enquiries@paypoint.com

​@giro1991 sorry for the service you’ve received, and for any frustration caused. 

​@Blastoise186 is correct in what he’s saying - if it’s just to get credit via a tag code, you’ll need to go to any paypoint, ask them to key in the tag code with your key in their device, and the credit will be added to the key.

Let us know if you have any further issues.

I tried it at the local regular shop with paypoint services.

He does not know how to do it. we’ve known each other for ten years.

he inputs the code without key inserted. It gets declined. Does not know any alternative.

I got a second code from OVO today and tried again, still not working.

I sent an email to paypoint, asking for instructions to give to retailer, however, I predict they will just suggest I contact OVO.

​@giro1991 here are the instructions for the retailer:

Instructions for the Payzone/Post Office

1. Enter CASHIER PASSCODE

2. Insert the customers key/new blank key into the slot

3. Select RTI

4. Enter the RTI Number provided by the customer

5. Select CONFIRM

6. Re-enter the customers RTI Number

7. Select YES to confirm again

8. Select OK to complete transaction

9. Give the customer their receipt and key back

Let us know how this goes - hopefully this’ll work next time you’re there.

I tried these steps at two shops with top up facilities

in each case, the key is inserted, and there is no RTI button.

PROOF

https://ibb.co/8n67SRBM

https://ibb.co/N67stdHH

I have to re-state that these are paypoint , not payzone.

Try this:

PayPoint Retailer Instructions for RTI

1. Insert the Key: The retailer must insert the customer's electricity key into the PayPoint terminal first.

2. Select the "Electricity" Menu: On the main screen, they should select the Electricity option.

3. Find "RTI" or "Remote Token Issue": Within the electricity menu, there should be an option for RTI or Remote Token.

   • Note: Sometimes this is tucked away under a "Special Actions" or "Maintenance" sub-menu if it isn't on the first page.

4. Enter the Code: The terminal will prompt for a code. The retailer needs to type in the 8-digit RTI code provided by OVO.

5. Confirm and Update: Once the code is accepted, the terminal will "burn" the data onto the key. The retailer must not remove the key until the terminal confirms the transaction is complete and prints a receipt.

If it’s a PayPoint One terminal (which one of those two probably is!) - which tend to have colour screens and a giant yellow PayPoint button on the Till screen.

Retailer Instructions for RTI/TAG Codes

1. Do NOT go to the "Energy Top-up" or "Electricity" icons first.

2. On the main home screen, the retailer needs to select the "P" button (often labeled as PayPoint or Functions).

3. Look for a menu called "E-MONEY" or "Remote Token Issue".

4. Select "Electricity RTI" or "TAG Code".

5. The terminal will then prompt them to insert the key.

6. Once the key is in, they enter the 8-digit RTI code.

7. The terminal will communicate with the servers and "burn" the new data onto the key. The retailer must not remove the key until the terminal confirms the transaction is complete and prints a receipt.

Stuck?

Call PayPoint Support: If the retailer is stuck, they can actually call their own helpdesk at 0330 400 0002. They are usually very good at walking the shopkeeper through the menus while the customer is standing there.

Still no luck?

Head to a Super Agent: Larger retailers like Co-Op (especially larger stores), Spar, Asda and some of the other larger chains that offer PayPoint services are more likely to offer the FULL range of services and understand exactly how to process anything and everything. These stores tend to have more stocks of top-up keys/cards and a better understanding of how to use RTI/TAG Codes so you’ll likely have an easier time with them.

In theory, ALL PayPoint shops are supposed to know how to at least charge a key/card with regular Credit via cash/card payment and load RTI Credits, but the Super Agents (or at least, stores who do this a lot) tend to be more clued up about the more fancy stuff that isn’t just take your money and do a thing with it.

If you keep getting stalled by stubborn shopkeepers, please let PayPoint know and they’ll try to help you and the store out - it’s the number above.

If it’s a PayPoint One terminal [...]

Retailer Instructions for RTI/TAG Codes

1. Do NOT go to the "Energy Top-up" or "Electricity" icons first.

2. On the main home screen, the retailer needs to select the "P" button (often labeled as PayPoint or Functions).

Done this, here is the screen after pressing “P”
https://i.ibb.co/HLFNYJXt/DSC00006.jpg
went into the E-money menu but there is no Electricity RTI or TAG Code button.


I’ve been on the PayPoint phone number provided for 15minutes encounting...

In that case, head to a Co-Op, Spar or similar Super Agent - they have a 100% chance of figuring it out.

Still digging this one - bear with me!

Thanks for your help with this one ​@Blastoise186 - much appreciated!

​@giro1991 I’m sorry for the issues you’re experiencing. These RTIs / Tag Codes have been around for many years - we don’t normally hear of too many problems like this with shop owners. Please could you let us know whether you’ve been able to collect the credit yet?

Hehehe, it’s not easy!

I did find some real rabbit warren stuff though… Man this stuff is interesting…

For example… I found this regarding the key colours...

Happy new year.

The correct procedure is:

1. Press the PayPoint (P) button.

2. Type the 8-digit RTI number and press Enter.

3. Select "3 = Key Issue" (or similar "Issue Key" wording).

4. Insert the key.
   (in this case, two further screens were prompted, with green confirm  buttons on each)

The title of this thread has been changed by the moderator and implies the shop keeper was at fault; that is not true, the title ought to be: How to redeem TAG CODE?

In any case why can OVO not issue QR codes for this procedure? a more elegant way surely.

Not possible for Electric Keys or Gas Cards unfortunately - that part of the infrastructure is a dinosaur from the 1990’s and is beyond OVO or PayPoint control - they never designed that part.

We’re talking ancient servers shoved in the corner of a datacentre that hardly anyone touches anymore. That’s how old this stuff is.

thatchers basement?

Can you kindly change the thread title to better reflect the scenario.
Thanks for your help.

G

I can ask the Forum Moderators about the thread title, but I can’t change it myself as I don’t have that power.