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Gas supply still off after topping up, how can I get it back on?

K
New Member**

My gas had run out whilst I was at work. I went and topped it up but by the time I came home the supply had been disconnected. I have credit in my account as shown on smart reader but I don't know how to reactivate the gas. Can anyone help please 

Best answer by Emmanuelle_OVO

Hey ​@Kreilly 

The following topics might be helpful to you once you find out which model meter you have:
 


 

Useful links:

 

OVO Help Pay As You Go

 

For OVO Pay As You Go customers with a smart meter, here’s the online top up portal page. 

 

For OVO Pay As You Go customers with a smart meter, here’s a link to download our app for Android. 

 

For OVO Pay As You Go customers with a smart meter, here’s a link to download our app for Apple. 

 

 

How to get in contact about my OVO Pay As You Go account
 

  • The best way to get in touch with us is via chat here. Just click the green chat icon on the bottom right of your screen. We’re here to help anytime from 8am to 8pm Monday to Friday and 9am to 5pm on Saturday and Sunday.
  • Or call us on 0330 175 9669 - Opening hours: Mon-Thu 8am to 8pm, Friday 8am to 6pm, Sat-Sun 8am to 5pm.
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2 replies

Blastoise186
Plan Zero Hero
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  • Blastoise186Plan Zero Hero
  • Plan Zero Hero
  • 7982 replies
  • March 26, 2025

Hi ​@Kreilly ,

Please show us what meter you’ve got - we’ll then be able to get the info you’re after.

Thanks

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Emmanuelle_OVO
Community Manager
  • Emmanuelle_OVO
  • Community Manager
  • 2610 replies
  • Answer
  • March 27, 2025

Hey ​@Kreilly 

The following topics might be helpful to you once you find out which model meter you have:
 


 

Useful links:

 

OVO Help Pay As You Go

 

For OVO Pay As You Go customers with a smart meter, here’s the online top up portal page. 

 

For OVO Pay As You Go customers with a smart meter, here’s a link to download our app for Android. 

 

For OVO Pay As You Go customers with a smart meter, here’s a link to download our app for Apple. 

 

 

How to get in contact about my OVO Pay As You Go account
 

  • The best way to get in touch with us is via chat here. Just click the green chat icon on the bottom right of your screen. We’re here to help anytime from 8am to 8pm Monday to Friday and 9am to 5pm on Saturday and Sunday.
  • Or call us on 0330 175 9669 - Opening hours: Mon-Thu 8am to 8pm, Friday 8am to 6pm, Sat-Sun 8am to 5pm.
Renewable Energy? Big Fan.
Abby_OVO
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  • Abby_OVO
    Abby_OVO

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