Hi,
We tried to top up our pay as you go “heritage” meter and were met with a flashing display of “call help”. To cut a long story and multiple (poor signal peppered) conversations short, the engineers have failed to show up twice, and we’re still without a gas supply.
Has anyone else had a similar problem, and more so, is there any way to circumvent the singular process put in place to deal with our issue?
Regards,
Customer666
Best answer by Tim_OVO
Updated on 05/08/25 by Emmanuelle_OVO:
Call Help occurs due to the valve inside the meter closing. This acts as a safety feature stops gas flowing through the meter. If a customer is OFF supply, we’d book an emergency appointment.
Hi
Yes I’m sorry to say ‘Call help’ on the gas meter display means that gas meter needs to be replaced. Please contact our Pay As You Go Support team directly when you can to arrange this engineer visit: 0330 175 9669
If there have been any missed appointments for this previously when you weren’t given at least 24 hours notice, you will be owed compensation which can be arranged either during or after the call to arrange this engineer visit.
+4Hey
Did you manage to get an appointment last night? If not please do try and contact the Support Team this morning so they can arrange this and get an engineer out to you. There’s a similar topic on the Forum which I’ve linked to below as that might also be helpful here:
Do let us know how you get on.
+4Morning
I just wanted to check that you’ve had an engineer out to you, and are back on supply? If you could let us know that’s be great.
Cheers!
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
OVO Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. 06890795 registered in England and Wales.
OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at 1 Rivergate, Temple Quay, Bristol, BS1 6ED.
OVO (S) Gas Limited is part of OVO Group Ltd
