Electricity disablement suspended what does this mean I have credit on the meter
Solved
Electricity disablement suspended what does this mean I have credit on the meter?
Best answer by BPLightlog
Updated on 14/11/24 by Emmanuelle_OVO:
Can’t find the answer you’re looking for? These topics may have some helpful advice:
Times when your power stays on, even if you run out of credit
At certain times of the day you won’t lose power, even if you run out of credit and
emergency credit. This is called your “non-disconnect hours”. Your energy will
stay on at these times:
• Monday to Friday, from 6pm till 9am the next day
• Saturday from midnight until 9am, and from 4pm until 9am on Monday
• All day on Easter Sunday, 25 and 26 December, and 1 January
This protects you so that you’ll never lose power when PayPoint shops might be
closed. Though you can top up with the OVO Energy Top-up app any time of night or day.
Remember: if you’ve run out of credit, you need to top up before these “non-disconnect hours” are over to avoid losing power.
Hi
How to get in contact about my OVO Pay As You Go account
- The best way to get in touch with us is via chat here. Just click the green chat icon on the bottom right of your screen. We’re here to help anytime from 8am to 8pm Monday to Friday and 9am to 5pm on Saturday and Sunday.
- Or call us on 0330 175 9669 - Opening hours: Mon-Thu 8am to 8pm, Friday 8am to 6pm, Sat-Sun 8am to 5pm.
+5- Plan Zero Hero
- 2733 replies
- Answer
Updated on 14/11/24 by Emmanuelle_OVO:
Can’t find the answer you’re looking for? These topics may have some helpful advice:
Times when your power stays on, even if you run out of credit
At certain times of the day you won’t lose power, even if you run out of credit and
emergency credit. This is called your “non-disconnect hours”. Your energy will
stay on at these times:
• Monday to Friday, from 6pm till 9am the next day
• Saturday from midnight until 9am, and from 4pm until 9am on Monday
• All day on Easter Sunday, 25 and 26 December, and 1 January
This protects you so that you’ll never lose power when PayPoint shops might be
closed. Though you can top up with the OVO Energy Top-up app any time of night or day.
Remember: if you’ve run out of credit, you need to top up before these “non-disconnect hours” are over to avoid losing power.
Hi
How to get in contact about my OVO Pay As You Go account
- The best way to get in touch with us is via chat here. Just click the green chat icon on the bottom right of your screen. We’re here to help anytime from 8am to 8pm Monday to Friday and 9am to 5pm on Saturday and Sunday.
- Or call us on 0330 175 9669 - Opening hours: Mon-Thu 8am to 8pm, Friday 8am to 6pm, Sat-Sun 8am to 5pm.
Every 24 hours, enough sunlight touches the Earth to provide the energy for the entire planet for 24 years
1 person likes this
Ok but I can't top up on the app I have to call them to say I have topped up then they put it on at their end
+5- Plan Zero Hero
- 2733 replies
I think the only channels which might be open this bank holiday weekend are their social media
Twitter - https://twitter.com/OVOEnergy
Facebook - https://www.facebook.com/ovoenergy
Every 24 hours, enough sunlight touches the Earth to provide the energy for the entire planet for 24 years
1 person likes this
+5- Plan Zero Hero
- 2733 replies
There’s a bit about it here in page 5. It’s meant to keep power on over weekends and bank holidays
Every 24 hours, enough sunlight touches the Earth to provide the energy for the entire planet for 24 years
1 person likes this
I can't open the link to page 5 as I am really confused about all of this. I've just had a new smart meter installed and couldn't get much sense from the online chat with ovo about what it is.
1 person likes this
+5- Plan Zero Hero
- 2733 replies
Seren wrote:
I can't open the link to page 5 as I am really confused about all of this. I've just had a new smart meter installed and couldn't get much sense from the online chat with ovo about what it is.
Looks like they’ve moved that page .. will try and find where to
Try here
BPLightlog wrote:
Seren wrote:
I can't open the link to page 5 as I am really confused about all of this. I've just had a new smart meter installed and couldn't get much sense from the online chat with ovo about what it is.
Looks like they’ve moved that page .. will try and find where to
Try here
Does this help
Reply
Log in to the OVO Forum
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.