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Updated on 14/09/23 by Abby_OVO

 

 So you’re coming to the end of your fixed plan with OVO and need to decide the best plan for you going forward?

 

Unless you really need to chat through your options, you don’t need to give us a call in order to view the available plans, you can do this on your online account or OVO app (download for Android or iOS).

 

We’ll email you (or send a letter if you’ve opted in to postal communications) to let you know when you’re in your renewal window. This is the 49 day grace period at the end of every energy plan. During this time you’ll be able to fix in to a new plan with us, decide to go for a variable plan - or switch away with no exit fees if you’d like.

When you log in to your online account or open up your OVO app during the renewal period, you’ll see a renewal message on your Homepage,

 

Exact appearance may vary

 

Click on the ‘Pick your new plan’ button to see the options available,

 

Exact appearance and plans available may vary

 

You’ll have a view of the recommended Direct Debit amount on each new plan, as well as the unit rates and standing charges on each plan by clicking ‘Tariff Information Label’. This is useful in making comparisons of these plans to those that might be offered elsewhere.

 

Found the plan for you? Click ‘Renew now’ to choose this plan. You’ll then receive a confirmation email of your new plan details and the new plan will begin the day after your current plan ends.

 

If you haven’t selected a new plan before your current plan comes to an end, your account will automatically roll onto our Simpler plan. This is a flexible variable tariff that is protected by the Variable Price Cap, read more about this here.

 

Rolled onto the Simpler plan but want to renew onto a fixed plan at a later date? If you login to your online account there’ll be the option to ‘View fixed-rate plans’ on your Homepage:

 

Exact appearance may vary

 

Hope this covers all the steps to help you setup a new plan with OVO when the time comes.

 

Need any extra help or got any questions not covered by this guide? - Comment below, we’re always happy to offer advice where we can.

 

Interested but not yet an OVO member? - Check out our plans!

 

Thanks @Blastoise186 , i really appreciate your help. I'll give them a call in the morning.


Although my existing tarrif runs until mid December, I have been invited to renew my fixed tarrif.  If I renew now will it begin from the end of my existing tarrif?


It's usual to get a reminder six weeks before your current fix is due to end.

If/when you fix again then the new fix will start from the date that you do it.

So if your current tarrif is less than the new one then you might want to wait a few weeks still at the lower price.
At the risk that the new tariff may change again before you do fix, (it could go either up or down).

There again if one of the new tariffs that you are offered is less than you pay now then you would probably want to change to it straight away.

If you don't fix again then when your current fix ends you will be automatically transferred onto the Standard Variable Tariff.


Thanks for the quick reply.  I will leave it a few weeks.  Either way, am I right that within the 49 days I will not be charged the Exit Charge?


Entirely your choice to fix again now or wait a few weeks.

Did your invitation give you examples of the new fixed tariffs that you are eligible for?
If not then you may want to check what you rates you could be getting:

PS. That’s correct,there’s no exit fee in those last 49 days of a fix, even if you change to a different supplier.
 


Hey @TerryBones 

 

Welcome to the OVO Online Community

 

If you renew new, your new plan will start from the date the current one ends. 

 

https://www.ovoenergy.com/help/article/contract-renewals

 

Found the plan for you? Click ‘Renew now’ to choose this plan. You’ll then receive a confirmation email of your new plan details and the new plan will begin the day after your current plan ends.

 

If you haven’t selected a new plan before your current plan comes to an end, your account will automatically roll onto our Simpler plan. This is a flexible variable tariff that is protected by the Variable Price Cap, read more about this here.

 

 


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