Why am I receiving bills if i'm not with OVO?

Hey ​@JB angry,

Welcome to our public forum! While we're here to offer advice and share helpful articles, we unfortunately don't have access to personal account information. For any billing concerns, we recommend reaching out to our Support Team. They’ll be more than happy to investigate the issue and assist you! I’ve also adjusted the title of your thread to better reflect the question you’re asking 😊

I have done that and got no satisfaction. I wondered if the harassment of sending out letters and bills could be stopped while it’s being investigated. Anyone else have this problem. 

​@JB angry 

You say this has happened before, how long ago was that?

Let's see if we can help work out what may be going on.

Are the bills addressed to you by name, or are they to “The Occupier”?

Are the bills for electricity standing charge or gas standing charge?

If for gas the  do you have a gas supply pipe, and does it have a meter on it?

I ask because even if a gas supply has been ‘disconnected at the property’ it may still be liable for the standing charge unless that disconnection was properly registered and the MPRN “decommissioned” with Xoserve.

More info on disconnecting gas supplies:

Sorry comment didn’t post. 
 

it happened 2-3 years ago. 
it is addressed to my name. 
electric standing charges only. 
never had an Ovo account. 

​@JB angry are the bills you’re receiving for current standing charges, or for historic standing charges? If the bills are historic then this could be that your details have been found through Trace and Search, due to us having a period of liability where we were the named supplier, but never received payment.

Currant going back a July 2023. 
 

we have never had an Ovo account. So do not understand the harassment. We have sent proof of our existing and historical supplier. 
how do we get them to stop. 
we have lodged a complaint, provided information but they are now not responding. 

Search and Trace should never have found our address because we have not had an account with Ovo. 

Ben is talking about from before you owned the property.

Particularly if the property may have been stood empty for a while. (So standing charge but no usage).

Does the bill indicate the dates that the standing charges apply to?

If the bill is for a period before you owned the property it is still owed by someone - but not by you.

PS.Search and Trace just links names to a property, not to any company/account.

S&T will find any name associated with the property, often that's the current occupier and not the person who actually owes the bill, the debtor is someone who was there before.

For clarification the property has not been left empty. We have lived there for over 25 years. It is freehold. Owner occupiers. We have never had an Ovo account. There are never any electricity usage charges just standing charges. 

Then that sounds as if somehow an extra MPAN or an extra meter number may have been (wrongly) associated with your property.

The bill in question should have the MPAN and meter number stated on it.

Compare that to the MPAN and meter number on bills from your current supplier - are they the same or different?

PS. You didn't say what dates the standing charges are for?

Will check over the weekend. Bills are from July 2023.

So no chance it's a previous owner then.

“From 2023” also suggests to me that although you sorted it out “2-3 years ago” it was ony that bill that was cancelled but the underlying cause wasn't tackled and so a new bill has cropped up again 3-years on.

That makes it even more interesting to see if the MPAN and meter numbers match on the ‘suspect’ bills and your current suppliers bills.

If there is a mismatch then that's a big step on the way to getting a resoultion.

It's always easier to complain about, and rectify, a problem if you know just what is causing it and so needs to be rectified.

Thanks I appreciate your advice.