Hey @Stitch,

Welcome to the OVO Online Community,

It depends, you can find the full guide here, but advice is:

Once we're told by the Government to apply your discount, we'll aim to do this within 30 days unless an exception applies. An exception could be that we weren’t your registered supplier on 13 August 2023. If this happens, we'll tell the Government and ask they give the discount to the correct supplier.

For automatically matched eligible customers

The Department of Work and Pensions should tells us to apply the discount to these customers between October 2023 and December 2023. We'll aim to apply the discount for these customers by the end of December 2023 or within 6 weeks of being told to by the Government.

For customers that need to get in touch with the Government

We should be told what discounts to apply between October 2023 and the end of March 2024.  We'll apply discounts to accounts we're told about before March 2024 or within 6 weeks of being informed.

However, if you’ve had a letter saying it was due by a certain date and it hasn’t arrived, the following update might be relevant to you:

We’ve temporarily paused payments but aim to re-start payments over the next few days:

We’re pausing Warm Home Discount (WHD) payments for now
 
What’s happened?

We’ve noticed an issue with the VAT applied to WHD transactions, so we’ve made a change to make sure VAT is being applied correctly.

What have we done to fix this?

We’ve temporarily paused WHD payments while we fix the issue. We’ve also created two new transactions which will replace the existing WHD transactions, which clearly describe how VAT is calculated. 
 
The payments will be applied at £142.86 with VAT calculated at 5%, which is an additional £7.14. The total payment customers will receive is £150. 
 
For Core Group (customers notified to us by the Department of Work and Pension as eligible) customers we’ll use the following transaction:

• £150 Warm Home Discount CG13 (£142.86 + £7.14 VAT)

For Broader Group (customers in Scotland who have applied to OVO for WHD) customers, we’ll use this transaction:

• £150 Warm Home Discount BG13 (£142.86 + £7.14 VAT)

The payment is applied prior to VAT being added to the bill, so the amount is added as £142.86 and then the VAT attributed is 5% at £7.14. For example:

We’ll give another update soon and will aim to restart payments over the next few days.