warm home discount letter sent to my previous address

Hi ​@shelley56 ,

You can try calling OVO but I’m not sure they can help with this.

I will ask ​@Abby_OVO to see if she can check with the team though.

Hj ​@shelley56 

Were you still in the previous property on  24 August 2025?
That was the qualifying date for the WHD.

If you were then was OVO your electricity supplier at that pevious property?
If not then who was the supplier there?
The supplier at that time/property will be responsible for crediting the £150 to you.

If you were with a different supplier at your previous property then get in touch with them about getting the £150 to you.

If you were with OVO there but had a different account number then contact OVO about it.

No matter who your supplier was on 24 August 2025 you are still entitled to the WHD from them evern if you have moved home and/or or changed supplter since.

If you were a Direct Debit customer they will usually automatically credit it to the bank account that you were paying the Direct Debit from.
See the first 4 posts made here: https://forums.moneysavingexpert.com/discussion/comment/81735343

If you were not a Direct Debit customer then contact them and ask them to pay it to a bank account of your choice. Note they may instead send a cheque.

Hey ​@shelley56 

Glad to see a couple of our users have already stopped by with some advice here. I did check in with one of the team on this just to be sure.

They confirmed that yes, we will pay this if you lived in an OVO supplied property on the qualifying date (24/08). We’ll arrange a cheque, they did advise to ensure your account is up to date with the correct forwarding address so we get the cheque sent to the correct place.

I would double check that with the Support Team, they’ll be able to check that and get it updated if need be.

I hope this helps.