I've just logged on to check my account balance and usage and am massively in credit and none of my previous month's bills are what they used to be.
It appears all the gas information and charges have been wiped from my account.
My plan details only show electricity details, nothing for gas
Is there an issue with this that anyone knows of?
Best answer by Jeffus
Updated on 21/11/24 by Shads_OVO
Hi
We did see someone had their electricity readings wiped recently
When this sort of thing happens all your bills are impacted as OVO create them dynamically.
I don't work for OVO, i am a customer like you.
I suggest contacting OVO in the morning.
https://help.ovoenergy.com/#contact_us_container
They should be able to get your readings back
You can provide a link to this thread if necessary.
https://forum.ovoenergy.com/my-account-140/ovo-account-not-showing-gas-balance-14075
Hope that helps
+2Updated on 21/11/24 by Shads_OVO
Hi
We did see someone had their electricity readings wiped recently
When this sort of thing happens all your bills are impacted as OVO create them dynamically.
I don't work for OVO, i am a customer like you.
I suggest contacting OVO in the morning.
https://help.ovoenergy.com/#contact_us_container
They should be able to get your readings back
You can provide a link to this thread if necessary.
https://forum.ovoenergy.com/my-account-140/ovo-account-not-showing-gas-balance-14075
Hope that helps
+2All appears to be sorted! Gas details now back! Must have been a blip.
Good to hear. Thanks for letting us know
It helps responding to other queries
Hi, same happened to me yesterday as I check app daily. Suddenly over £700 in credit and no gas details. Sent message to over (not answered yet) BUT did receive email (generic) from Ovo this morning advising me I’ve been switched to their variable rate account. Went into app all info now there and balance adjusted. Guess I’ll ‘suck it and see’
+2Hi, same happened to me yesterday as I check app daily. Suddenly over £700 in credit and no gas details. Sent message to over (not answered yet) BUT did receive email (generic) from Ovo this morning advising me I’ve been switched to their variable rate account. Went into app all info now there and balance adjusted. Guess I’ll ‘suck it and see’
Have the unit rates or standing charges changed on the plan page?
Hi no, my fixed rate started October 2022 and ends 2024. However, they’re only telling me rates for gas which are (today) cheaper on variable than fixed?? So am in conversation with Ovo about both gas and electricity because not sure how electricity is impacted. Confusing MUCH!!
+2Hi no, my fixed rate started October 2022 and ends 2024. However, they’re only telling me rates for gas which are (today) cheaper on variable than fixed?? So am in conversation with Ovo about both gas and electricity because not sure how electricity is impacted. Confusing MUCH!!
See how you get on with OVO Support explaining it for your specific fixed rate.
You can always pop back here after that
Hi
I have been onto OVO chat today to find out what happened last night and they have no idea. As everything appears to be back to normal, we will watch this space. I also received an e-mail to tell me my gas account was now on the Simpler Energy tariff which it has been since October 2022.
Who knows what happened last night.
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