Non smart meter

I think we will need a bit more information before anyone here can help.

Often the most helpful is if you can post some photos of the meter, we can usually tell a lot from those.
A close up of the meter itself, (with the display lit up and  clearly visible if possible), and then one wider out showing any other equipment around it on the board,

Has anyone said just why the meter type is preventing a change of supplier, or just why the meter cannot be changed to a smart meter?

Are you perhaps in the North of Scotland?
Could you give the first two letters of your postcode so someone can check if you may be in a Load Managed Area.

What tarriff are you currently on?

And sorry but this is just confusing:

We send readings every month so far, and every time im told were using alot less than expected. Also been told we cant get a smart meter on out account. Also the meter readings never change, its constantly been the same number since we moved in.

Are you saying that you are sending in the same number each month?

A warm welcome to the Forum ​@CarlyLou, and thanks for your post.

We’ll await your answers to ​@Nukecad’s helpful questions. Once we have these answers we’ll be able to help you. Please could you also let us know who told you you’d not be able to switch suppliers, and who’s telling you you’re using less than expected?

Many thanks - we look forward to hearing back from you, and helping you get to the bottom of all this.