Updated on 21/08/23 by Abby_OVO
OVO Engineer job costs
As your supplier we’re responsible for any essential repairs to your meter and any essential work (ie. replacing a faulty meter) is carried out free of charge. However we can also help with non-essential metering work. These jobs are carried out at cost but there may be a charge to you to cover our costs. Check out the list of jobs below as well as cost to get this booked in.
If you would like to schedule in some on-site work, it’s best to give the Support team a call so we can make sure we discuss all aspects of the appointment. Our Support team can be contacted by phone on 0330 303 5063 between 9am to 5pm Monday to Friday.
Costs for 3-phase meters are in brackets if different from single phase.
Prices below include VAT and are subject to change:
| Electricity | |
| Job Type | Cost |
| Site survey (non-technical)* | £106 or Free, see below |
| Site survey (technical)** | £106 or Free, see below |
| Faulty/damaged meter exchange | Free |
| Meter removal | £106 (£325) |
| Meter exchange due to functionality change (eg single rate to dual rate if non-smart) | £106 (£325) |
| Meter exchange due to re-certification | Free |
| Check PME Earthing - Live/Dead test | £106 (£325) |
| Fit isolation switch (also called a 'Double pole isolator') | £158.25 (£325) £52.25 if alongside another job (not SMEX) |
| Meter reposition | £125 (£325) |
| Meter accuracy test | £149 (£325) |
| De-energisation / re-energisation (if both required, it’s recommended to get an isolation switch installed) | £106 (£325) |
| Install new meter (where we supply your property already) | £106 (£325) |
| Upgrade / downgrade from single phase to 3-phase | £325 |
| Gas | |
| Job Type | Cost |
| Faulty/damaged meter exchange | Free |
| Meter removal (cost applies even if meter has been disconnected from pipework) | £106 |
| Meter exchange due to functionality change | £106 |
| Meter exchange due to re-cert | Free |
| Meter reposition | £145 |
| OFMAT (meter accuracy test) | £157 |
| Fit security bracket | Free |
| Install new meter (where we already supply that property) | £106 |
| Meter exchange from U6 to U16 | Free, with National Grid. May require site survey(see cost for this above) |
| Emergency jobs |
| £130 (only applies in specific situations - to be discussed with our Support team) |
| Missed appointment fee |
| £30 |
*Site Survey (non-technical): This is for meter details, for instance a fuse finder would be booked under this.
**Site Survey (technical): This covers sealing meters, reconnecting meter tails, meter tail upgrades and assessments for any non-standard work.
Thinking of booking in one of the jobs mentioned above but need more advice? Comment below and we’ll see if we can find out the best option for you! 
