Let us know if you have any issues @fruitionprop  

I booked and paid for a gas meter removal via Ovo prior to a heat pump install but the engineer didn't turn up on the day. We are having renovations taking place and a Gas Safe Engineer is able to do it for us instead to avoid a delay.

When I call Ovo to confirm if this is ok, (if i am able to get through without it disconnecting after holding for some time)  ovo agents have given conflicting advice. Some say cadent need to do this (they have confirmed they don't), ovo have to, or that it is fine for the GSE can complete.

We can't wait any further and will have evidence from an electrician, GSE, and heat pump provider that we will be gas free.

Will Ovo be able to register this to avoid future standing charge? Or should i change supplier and see if they are able to register it?

Any advice on how to access an OVO agent who knows about the process? It seems very much pot luck and that there is an obvious training need for staff judging from other comments in the community.

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Howdy @Gasfreewannabe !

Only the active Supplier is permitted to do this - you cannot let anyone else remove the meter.

Try the process at https://ovoenergy.com/feedback - this should get you unstuck.

Hey @Gasfreewannabe 

Sorry to hear about this, but I’m glad to see Blastoise186 has already stopped by with some great advice here.

Do keep us updated with how you get on. 

We’ve also got a really handy topic guide, written by Blastoise186 himself, that could be useful:

Thanks both. We have an engineer rebooked for Friday so fingers crossed.

Unfortunately Ovo charge for this service when Octopus don't, and the delay has added some additional costs to our renovation. 

Hopefully the meter removal will go smoothly this time. 

The Blastoise guide is really helpful, it could possibly be clearer that ONLY the supplier can remove the meter. As we need pipework also moved the section below could be interpreted as meaning the gas safe engineer could do the removal and pipework.

"The job does not cover removing internal pipework or taking away any old appliances however. If you’d like this done as well, feel free to ask a friendly local neighbourhood Gas Safe Registered Engineer to stop by."

Thanks for the feedback - I’ll aim to fix that within 24 hours.

Hello,

Is it possible to confirm the standard job price for installing an post meter supply isolator as part of a smart meter installation. I have seen other articles which point to a standard non essential maintenance cost schedule where the cost is stated as 158.25 for a single phase domestic installation. This can be reduced to £52 if done along side another job (but not SMEX)

Can i confirm what SMEX is please. i.e. is this a short code for a smart meter install or perhaps something slightly different (smart meter exchange perhaps) and thus i would get the lower isolator install price. (£52) 

I currently have an old analogue meter and old consumer units which need to be upgraded. I must have an isolator so an electrician can safely and legally isolate the domestic supply post meter. I do also have a recently (approx 4 years ago) installed 100amp cut off fuse pre meter. So this is in good order and won’t require alteration as part of this work. 

Also can i confirm the process to get the meter exchange and isolator booked, i.e. do i just put the request for the isolator on the “other” requirements as part of the booking application, it looks like that’s what to do but just checking.

regards

Hi @MC123456 ,

It has to be two separate jobs. SMEX is Smart Meter Exchange for the upgrade. The isolator job can’t be done at the same time. The isolator job is about £160. You can arrange both via OVO Support.

Hi @MC123456,

Our forum volunteer was correct. It’s £158.25 for a single phase meter, £325 for three phase and free if it’s alongside a smart booking.

Hope this helps.