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Updated on 21/08/23 by Abby_OVO

 

OVO Engineer job costs

 

As your supplier we’re responsible for any essential repairs to your meter and any essential work (ie. replacing a faulty meter) is carried out free of charge. However we can also help with non-essential metering work. These jobs are carried out at cost but there may be a charge to you to cover our costs. Check out the list of jobs below as well as cost to get this booked in.

 

If you would like to schedule in some on-site work, it’s best to give the Support team a call so we can make sure we discuss all aspects of the appointment. Our Support team can be contacted by phone on 0330 303 5063 between 9am to 5pm Monday to Friday. 

 

 

Costs for 3-phase meters are in brackets if different from single phase. 

Prices below include VAT and are subject to change:

 

Electricity  
Job Type Cost
Site survey (non-technical)* £106 or Free, see below
Site survey (technical)** £106 or Free, see below
Faulty/damaged meter exchange Free
Meter removal £106 (£325)
Meter exchange due to functionality change (eg single rate to dual rate if non-smart) £106 (£325)
Meter exchange due to re-certification Free
Check PME Earthing - Live/Dead test £106 (£325)
Fit isolation switch (also called a 'Double pole isolator') £158.25 (£325)
£52.25 if alongside another job (not SMEX)
Meter reposition £125 (£325)
Meter accuracy test £149 (£325)
De-energisation / re-energisation (if both required, it’s recommended to get an isolation switch installed) £106 (£325)
Install new meter (where we supply your property already) £106 (£325)
Upgrade / downgrade from single phase to 3-phase £325

 

Gas  
Job Type Cost
Faulty/damaged meter exchange Free
Meter removal (cost applies even if meter has been disconnected from pipework) £106
Meter exchange due to functionality change £106
Meter exchange due to re-cert Free
Meter reposition £145
OFMAT (meter accuracy test)  £157
Fit security bracket Free
Install new meter (where we already supply that property) £106
Meter exchange from U6 to U16 Free, with National Grid. May require site survey(see cost for this above)
Emergency jobs
£130 (only applies in specific situations - to be discussed with our Support team)

 

Missed appointment fee
£30

 

*Site Survey (non-technical): This is for meter details, for instance a fuse finder would be booked under this.

**Site Survey (technical): This covers sealing meters, reconnecting meter tails, meter tail upgrades and assessments for any non-standard work.

 

Thinking of booking in one of the jobs mentioned above but need more advice? Comment below and we’ll see if we can find out the best option for you! :thumbsup:

Let us know if you have any issues @fruitionprop  

I booked and paid for a gas meter removal via Ovo prior to a heat pump install but the engineer didn't turn up on the day. We are having renovations taking place and a Gas Safe Engineer is able to do it for us instead to avoid a delay.

When I call Ovo to confirm if this is ok, (if i am able to get through without it disconnecting after holding for some time)  ovo agents have given conflicting advice. Some say cadent need to do this (they have confirmed they don't), ovo have to, or that it is fine for the GSE can complete.

We can't wait any further and will have evidence from an electrician, GSE, and heat pump provider that we will be gas free.

Will Ovo be able to register this to avoid future standing charge? Or should i change supplier and see if they are able to register it?

Any advice on how to access an OVO agent who knows about the process? It seems very much pot luck and that there is an obvious training need for staff judging from other comments in the community.

​​​​

 

 

Howdy @Gasfreewannabe !

Only the active Supplier is permitted to do this - you cannot let anyone else remove the meter.

Try the process at https://ovoenergy.com/feedback - this should get you unstuck.

Hey @Gasfreewannabe 

 

Sorry to hear about this, but I’m glad to see Blastoise186 has already stopped by with some great advice here.

 

Do keep us updated with how you get on. 

 

We’ve also got a really handy topic guide, written by Blastoise186 himself, that could be useful:

 

 

Thanks both. We have an engineer rebooked for Friday so fingers crossed.

Unfortunately Ovo charge for this service when Octopus don't, and the delay has added some additional costs to our renovation. 

Hopefully the meter removal will go smoothly this time. 

The Blastoise guide is really helpful, it could possibly be clearer that ONLY the supplier can remove the meter. As we need pipework also moved the section below could be interpreted as meaning the gas safe engineer could do the removal and pipework.

"The job does not cover removing internal pipework or taking away any old appliances however. If you’d like this done as well, feel free to ask a friendly local neighbourhood Gas Safe Registered Engineer to stop by."

 

Thanks for the feedback - I’ll aim to fix that within 24 hours.

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