I used to receive a confirmation email after paying the energy bill by card. However, I am no longer receiving this email - didn’t get it for the past 4 payments at least, so it’s not a temporary issue. I can see the payment correcly listed in the current billing period, showing that it went through, but no email (also checked the SPAM folder). A previous answer to this topic mentioned the communication preferences set in my account, but there’s nothing there about these emails, and I do get all other emails by OVO. Any idea why this happens? I’d really prefer receiving an immediate card payment confirmation to avoid problems.
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Is there no longer a confirmation email after paying bill by card?
Best answer by Abby_OVO
Hey
Apologies for the confusion, I’ve checked this with our teams and they’ve actually confirmed that we stopped sending email confirmations for card payments some time ago. You should see a screen similar to the one below when you do complete a payment.

If you don’t see the above screen, there may have been an issue with the payment and we’d suggest then getting in touch with the Support Team.
We’ve taken the other topic away to have updated in line with this information. I’m sorry again for any confusion caused.
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