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Question

is anyone having problems logging into the app

  • January 23, 2026
  • 5 replies
  • 62 views
H
Rank 2

I cannot access the app, this morning I’ve had to change my password on the website and when I try and access the app I cannot even change my password on there

5 replies

Blastoise186
Super User
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  • Blastoise186Super User
  • Super User
  • January 23, 2026

Hi ​@Happychic ,

You might be able to fix that by reinstalling the app.

Let us know if that doesn’t help!

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H
Rank 2
  • Happychic
  • Author
  • Rank 2
  • January 23, 2026

Thank you it worked 

Peter E
Super User
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  • Peter ESuper User
  • Super User
  • January 23, 2026

Sometimes you can get it working again by going into Apps, selecting the app and clearing the Cache and if that doesn't work, clearing the Storage.

 

Peter

 

Reducing my yearly fossil fuel usage with an EV (-900 litres petrol), A2AHP (-8,500 kWh gas) and Timed Immersion heater (-1,500 kWh gas)
H
Rank 2
  • Happychic
  • Author
  • Rank 2
  • January 23, 2026

Thank you for your advice

    Abby_OVO
    Community Manager
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    • Abby_OVO
    • Community Manager
    • January 26, 2026

    Hey ​@Happychic 

     

    I’m glad to see a couple of our community members have been able to give you some helpful advice here and you’re all sorted.

     

    Feel free to pop back any time if you’ve ever got any other questions.😊

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