Question

I've got a 2 phase setup with 2 economy 7 meters fitted - How can I enter the meter readings as one night reading never changes?

  • 13 November 2021
  • 3 replies
  • 50 views

My elderly parents have a 2-phase system with 2 economy 7 meters fitted.

Phase 1 bills both day & night units and phase 2 bills night units only.

I cannot get OVO to understand that the day units on phase 2 will always read 1 because this is a night only meter.

When I provide meter readings they are rejected because the system is expecting a value greater than 1 on the day reading.

OVO sent a meter reader earlier in the year and he did not understand that the reading was only 1.

I have tried without success to get OVO to understand and act upon this difficulty and so I am hoping that members of this forum may be able to give me some advice.


3 replies

Userlevel 7
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Howdy @lob184 !

Yup, we can definitely try to figure this out, you came to the right place. Please could you post some photos of your meters, as this really helps us to understand how everything has been set up and provides a lot more context to work with.

Thanks!

Userlevel 7
Badge +5

Also… @Lukepeniket_OVO I think I might need your input on this one.

Userlevel 7

Any updates on this one, @lob184?

 

Sounds like you might have a pretty complex set-up which is why our community volunteer, @Blastoise186  suggested posting some photos here as this might help us offer more tailored advice.

 

If you’re having trouble submitting any readings on your online account or OVO app this is worth raising to our Support Team who can register the readings for you. If one of your readings isn’t changing it might also be worth considering a smart meter upgrade which might solve this unused register issue.

 

Let us know if you’ve been in touch with the team or need any more advice - We’re always happy to help here where we can. :slight_smile:

 

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