My elderly parents have a 2-phase system with 2 economy 7 meters fitted.
Phase 1 bills both day & night units and phase 2 bills night units only.
I cannot get OVO to understand that the day units on phase 2 will always read 1 because this is a night only meter.
When I provide meter readings they are rejected because the system is expecting a value greater than 1 on the day reading.
OVO sent a meter reader earlier in the year and he did not understand that the reading was only 1.
I have tried without success to get OVO to understand and act upon this difficulty and so I am hoping that members of this forum may be able to give me some advice.