I've got a 2 phase setup with 2 economy 7 meters fitted - How can I enter the meter readings as one night reading never changes?

Howdy @lob184 !

Yup, we can definitely try to figure this out, you came to the right place. Please could you post some photos of your meters, as this really helps us to understand how everything has been set up and provides a lot more context to work with.

Thanks!

Also… @Lukepeniket_OVO I think I might need your input on this one.

Sounds like you might have a pretty complex set-up and I’m not sure whether that non-moving reading might indicate a faulty meter.

If you’re having trouble submitting any readings on your online account or OVO app this is worth raising to our Support Team who can register the readings for you. If one of your readings isn’t changing it might also be worth considering a smart meter upgrade which might solve this unused register issue.

Let us know if you’ve been in touch with the team or need any more advice - We’re always happy to help here where we can. 

Please see attached photographs.

Ah yes, these are examples of those old Ampy meters from 2005, prior to L+G buying them out.

I’d agree that it seems strange one of the meters is showing an index of 00001 and a red LED, so this is almost certainly a fault unless it’s a coincidence that it was blinking at the exact moment the photos were taken. What I also find a bit strange… Is why two different meter models? You’ve got an Ampy 5235D-N from 2007 and an Amply 5196D from 2005, which is somewhat unusual. The latter is the one that appears to be “dead”, especially as it doesn’t seem to show Rate 1 properly.

Given that both of them are basically at least 15 years old at this point - give or take a few months - they’re probably due for re-certification anyway, which would involve replacing the meters. It shouldn’t be too tricky, except for the fact that it might be a fun experience for the lucky engineer who gets that job. 

I had a smart meter installed in March. The IHD monitor has never kicked in ( phoned OVO twice - they said it would take 6 weeks) have not been getting any bills so went to read it manually. And couldn't. Display stays at 00000. They are sending an engineer out in May. But my question is how do they know how much electricity I have used?

Hi ​@Jancy55 , if you have any photos, someone might be able to help - there are various display options and some might show zero.

Without a reading, I would guess that they would look at historical usage 

That’s odd. Have the six weeks since installation now passed?

What sort of meter do you have? A clear photo of it would help a lot. There are usually several different readings shown on a smart meter, so it’s important to be taking the right one.

The device fitted to the top of the meter is the communications hub (CH), which is supposed to see to connecting the meter to the home network (HAN) that includes the IHD, and to the smart meter network (WAN) via which the supplier gets its data. There are a number of small LEDs on the CH to indicate the communication status. What are yours doing? The ‘normal’ state is for two or three of them to be flashing slowly (once every 5 seconds).

Have you found your online account?   

Yes had it installed on 6 March. OVO is sending out an engineer. The display is 0000 and does not change when I press the button ( following instructions given on OVO - read your smart meter) if my meter is not giving any reading, how can they bill me.