Updated on 15/01/24 by Abby_OVO
Not sure how to submit a meter reading on the App? We’ve got you covered in this handy tutorial 😊
On the homepage, you’ll find a box at the top labelled ‘Your next reading’, here you’ll find when to submit your next reading(s).
Click ‘Send a meter reading’ to take you to the ‘Meters’ page, where you can submit your readings.
Here you’ll see the meter serial number for each of your meters as well as the last meter reading that was submitted and the date this reading was received. If you’ve got a traditional meter, you can view a full run-down of all the meter readings you’ve previously sent us by clicking ‘view reading history’.
You can click ‘Back to meter readings’ to go back to the main Meter Readings page, from here you can submit the reading for each meter by clicking the ‘Send reading’ button.
If you’ve got dual fuel, once you’ve submitted the electric reading you’ll see a thank you message, and you can then submit the gas reading from there.
This page has a handy guide to reading your meter (both standard numerical meters or the slightly trickier dial meters). You can then enter the reading you’ve taken (removing anything after a decimal point or in red) in the box or boxes (for Economy 7 members) provided. If you enter a reading that doesn’t match up to the previous readings we’ve received you may see this error message.
We’d encourage you to double-check the reading you’ve taken (particularly if it’s a dial meter!) and make sure you’re not including any digits after the decimal point. If the latest reading is correct but you’re not able to submit it here due to this error message, our Support Team can look into this for you.
Economy 7
If you’re a dual-rate (Economy 7) member but only have one box showing, this could indicate a technical issue with your account, in which case our Support Team will be able to log both sets of readings and refer the issue on to our tech team.
You’ll only be able to enter the readings here on the same day they were taken. If you’ve taken the readings on a different day, email these to our Support Team who’ll be able to submit any readings previously take, at a later date.
All set for the next month. If you now refresh your Homepage, you’ll see the balance adjust to include the latest usage within a few minutes of submitting the meter readings.
Interested in a Smart Meter?
Don’t want to have the faff of logging the readings every month? You may be interested to hear more about the benefits of going smart.
Not able to submit a meter reading online?
If you are getting an error message when you try to submit your reading, it could be that the reading is a lot higher or lower than the previous readings, and as a safety feature the system is therefore trying to prevent large billing errors from occurring. You can check this by tapping meter readings then view reading history.
I'd advise getting in touch with our support team and sending them a photo of any error message you are getting, as well as a photograph of the meter and meter reading.
Got a Smart Meter that’s not communicating with OVO?
The following topic might be helpful to you:
You’ll need to complete a smart meter health check, this will go directly to the right team who can take a look into your meter issues:
OVO member but not got a smart meter yet? - Book today!
Interested but not yet an OVO member? - Check out our plans!
