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Updated on 27/02/25 by Ben_OVO 

 

Not sure how to submit a meter reading on the App? We’ve got you covered in this handy tutorial 😊

 

On the homepage, you’ll find a box labelled ‘It’s time to send a meter reading’. Here you’ll find when to submit your next reading(s).

 

Exact appearance may vary

Click ‘Submit a meter reading’ to take you to the ‘Meters’ page, where you can submit your readings. You can also ‘Turn on meter reading reminders’ which will mean you’ll get monthly emails a week before the reading is due.

 

Exact appearance may vary

 

Here you’ll see the meter serial number for each of your meters as well as the last meter reading that was submitted and the date this reading was received. If you’ve got a traditional meter, you can view a full rundown of all the meter readings you’ve previously sent us by clicking ‘view reading history’.

 

Exact appearance may vary

 

On the main Meters page you can pick which fuel you’d like to send the reading for, and send it. You can also use the ‘torch’ function to shine the torch on your phone if your meter is in a dark area. 

 

Exact appearance may vary

 

If the read you submit is out of line with previous reads you’ll get a warning message pop up before you can submit it. This will give you a chance to check the reading and enter it again. We’d encourage you to double-check the reading you’ve taken, particularly if it’s a dial meter (see below). Make sure you’re not including any digits after the decimal point. If the latest reading is correct but you’re not able to submit it here due to this error message, our Support Team can look into this for you.

 

Exact appearance may vary

 

If you’ve got dual fuel, once you’ve submitted the electric or gas reading you’ll see a thank you message, and you can then submit the reading for the other fuel from there.

 

Exact appearance may vary

 

This page has a handy guide to reading your meter (both standard numerical meters or the slightly trickier dial meters). Below is a picture of a dial meter:

 

Older-style ‘dial meter’

 

If you have a meter like this, please follow the guide to read it, or send a photo of the reading to our Support Team if you're unsure. We’d also recommend that you get the dial meter changed to a smart meter, as the dial meter will probably have reached the end of its certification:

 

 

Economy 7

 

If you’re a dual-rate (Economy 7) customer you’ll be asked to submit the peak (daytime) reading, followed by the off-peak (nighttime) reading. If you don’t have the option to submit two readings this could indicate a technical issue with your account, in which case our Support Team will be able to log both sets of readings and refer the issue on to our tech team.

 

You’ll only be able to enter the readings here on the same day they were taken. If you’ve taken the readings on two different days, email these to our Support Team who’ll be able to submit them for the correct dates.

 

All set for the next month! If you now return to your Homepage, you’ll see the balance adjust to include the latest usage within 24 to 48 hours of submitting the meter readings.

 

 

Interested in a Smart Meter?

 

Don’t want to have the faff of logging the readings every month? You may be interested to hear more about the benefits of going smart.

 

 

Not able to submit a meter reading online?

 

 

If you’re getting an error message when you try to submit your reading, it could be that the reading is a lot higher or lower than the previous readings, and as a safety feature the system is therefore trying to prevent large billing errors from occurring. You can check this by tapping meter readings then view reading history. 

 

If your reading is correct but can’t be submitted I'd advise getting in touch with our support team and sending them a photo of any error message you are getting, as well as a photograph of the meter and meter reading.

 

Got a Smart Meter that’s not communicating with OVO?

 

The following topic might be helpful to you:

 

 

You’ll need to complete a smart meter health check, this will go directly to the right team who can take a look into your meter issues:

 

 

OVO member but not got a smart meter yet? - Book today!

 

Interested but not yet an OVO member? - Check out our plans!

 

Thanks everyone.

I don’t have a smart meter and the reading I’ve tried to submit is in line with my average usage (previous month reading accepted without any problems).

I’ll try the live chat tomorrow.

So, I could submit a reading via the live chat and they’ve told me that they’re aware of a problem with the meter reading submission page.

They also looked into the problem of my inability to access to app.

I’ve always been told that my account will move over to the new system eventually and that I just had to wait. I’m now told that there are some accounts that cannot be moved over to the new system and mine is one of them. Refreshing to have an actual answer, but I’m sceptical that this is something that cannot be sorted out. The world is full of IT glitches like this, there’s always a solution, it just needs someone to put the effort in. At the very least, you’d think that they could just set up a “new customer” account and then close the old one, but apparently this can’t be done either.

Aside from the inconvenience of not being able to use the app, my concern about this is that I will presumably continue to miss out in the future on new / changed features that only accounts on the new system can access. Oh well...

Hey @markymedic,

 

That’s a real shame, I’m sorry to hear that.

 

I understand why they can’t open a new account on the new system without it being migrated across though. The only way this may be possible is if your supply switched away and you came over as a new customer, but you’d need to double check this with Support. 

 

Hopefully this will be something that changes in the future. 

When I enter your site to give you the reading, I do not find a place to write the reading. I find the window completely white. I want to send a reading in order to give me the correct costs that I spend on gas and electricity, please.

Hi,

If you’re having trouble with the website, try submitting a reading via Live Chat at https://help.ovoenergy.com or by Phone on 0330 303 5063

Hi @ZAKARIA al halak the meter readings are here https://account.ovoenergy.com/meter-readings but if your meter is sending them regularly you won’t be able to enter another reading

You sent me an email in order to give you a reading. Also, I think that you have an error in calculating the cost of energy for my home. I want to send a reading in order to give me the correct costs that I spend on gas and electricity. And not forecasts about the exchange. So I want a window in order to give you the readings, or to send them to you. Or send an employee to take a meter reading

This is a customer forum @ZAKARIA al halak not a communication link to OVO. If you want to get in touch then you need their customer support

How do I submit my meter reading?

You can send via webchat

https://help.ovoenergy.com/#contact_us_container

I accidently left my gas fire on very low overnight while visiting a relative on 3-4th March but I’ve left same gas fire on overnight while in the house & it’s never been this high. The 130kw used in one day is equal to over half my entire gas usage the previous month (Feb) No-one else was in the house & the gas boiler is being used for hot water only.

The gas meter is an old unit outside & did not read much higher on the 4th march than days before. The graph is a screenshot from the the OVO app. I don’t know what’s going on.   

Hi @duns123 , you need to check whether the usage is recorded as actual or estimated. You can see similar situations elsewhere but it’s your meter readings that are used for billing 

Have no idea whether its estimated or not. How does OVO know how much gas I used each day because it’s not a smart meter I only send manual readings. The electric meter sends readings to OVO automatically though.

Have no idea whether its estimated or not. How does OVO know how much gas I used each day because it’s not a smart meter I only send manual readings. The electric meter sends readings to OVO automatically though.

If you look at your usage page, it will say Smart;Manual;Estimated against each entry. 
If you only send gas readings every so often, then their system will probably estimate in between. 
To get it back on track, just send another reading 

My OVO only says usage. No Smart;Manual;Estimated use anywhere

My OVO only says usage. No Smart;Manual;Estimated use anywhere

On your meter readings page?

I can’t show you as I don’t have an account anymore

On your meter readings page ...

 

This one: Meter readings - OVO Energy. Click the button to View reading history. If you submit a new reading, any past wild estimate should eventually be corrected and the Usage graphs amended accordingly. 

If on the other hand the new reading follows on from the high one causing the spike you see, you have a bigger problem.

 

the March graph is reading normaly now after I submited a meter reading. Thanks

 

the March graph is reading normaly now after I submited a meter reading. Thanks

 

 

I’d advise getting a smart meter installed @duns123, so that your usage figures are accurate and you no longer have to manually submit readings:

 

 

I need to send a meter reading as I know my gas meter doesn’t send them but can’t see how to do so in the new version of the phone app. Can anyone tell me how?

Click on the little ‘person’ icon in the top corner to open the account page. The second link should be to Meter readings, where there should be a button for Send … reading. Does this help?

 

 

Yes thank you.👍 Found it now. Not sure why I couldn’t see it before 🙄🫣

This app doesn’t appear to allow you to enter readings manually and give notification if you have 

 

See a similar question and its answer here:

 

I have a problem. I send the meter reading every month. In August I went away for a whole month and didint send the reading. I got an estimated bill ,which I paid after returning home. now I want to send the current meter reading and I can’t . i get “oops there is a problem, please try again or contact us. I don”t speak English very well so I can”t communicate. What can I do to be able to send the meter reading? 

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