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Best answer by EverythingNeedsAUserName

Updated on 17/04/26 by Abby_OVO

 

Pay Monthly customer? Here are our opening hours and contact options below:

 

  • Phone: 0330 303 5063 

Our opening hours are Monday to Friday, 9am to 5pm

 

Our opening hours are Monday to Friday, 8am to 6pm, & Saturdays, 9am to 2pm.

 

 

You can also find us on Social Media by sending a private message on the channels below: 

 

Facebook

Instagram

X

 

Full contact details can be found in the topic below:

 

 

39 replies

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D
Rank 1
docdj
Rank 1
October 25, 2022

Using WIndows 10 and Chrome - can’t use the message web chat - old previous chat not clearing from my screen

Blastoise186
Super User
Blastoise186Super User
Super User
October 25, 2022

Hi @docdj ,

You should just be able to start a new chat by typing another message. The history is retained so you know what was said previously. :)

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    B
    Newcomer
    BilboBaggins
    Newcomer
    October 28, 2022

    Hi, is it actually possible to speak to a human in the UK accounts team? I am calling 0330 303 5063 and have three options - 1 and 2 just offer to send me a text message which I do not want and option 3 just sends me through to the collections team in South Africa, which is unable to resolve my account query. I have paid a bill on an Unoccupier account after moving into a new house and cannot get OVO to recognise that payment after just short of two months trying to do so. Any thoughts on how to resolve?

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    October 28, 2022

    Hi @BilboBaggins ,

    You can get through. Simply don’t choose any options.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    B
    Newcomer
    BilboBaggins
    Newcomer
    October 28, 2022

    Will try that - thanks. Would be helpful if they advertised that technique ...

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    October 28, 2022

    It is advertised pretty well, as long as you listen for long enough.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    S
    Newcomer
    Susanne Allcroft
    Newcomer
    October 31, 2022

    Has anyone managed to speak to a person at OVO. After waiting on hold on the phone, and finally starting a messenger conversation in which, I was number 802 in the queue, I held on until I was number 63 and finally at 7.53pm no more messages appeared to tell me whereabouts in the queue I was. Complete waste of time. I haven’t had my £66 knocked off my bill or credited to my bank account, has anyone else had this payment yet?

    juliamc
    Rank 20
    juliamc
    Rank 20
    October 31, 2022

    How do you pay your bill @Susanne Allcroft ? Is it by direct debit? If so what date does that go through?

    S
    Newcomer
    Susanne Allcroft
    Newcomer
    October 31, 2022

    I pay by direct debit on the 28th of the month.

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    October 31, 2022

    You’ll need to wait until around the 5th November for it to process in that case.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Show more replies
    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd