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How can I tell my day and night readings apart on an economy 7 meter?

  • 16 February 2018
  • 6 replies
  • 12471 views

I have just submitted my first readings, but I'm not sure if reading 1 on my meter is day or night?

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Best answer by Bumblebee 17 February 2018, 15:14

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6 replies

Userlevel 5

Updated on 01/02/22 by Jess_OVO: 

 

Figured out how to read your Economy 7 meter but not sure which reading is which?


On a traditional meter sometimes the readings will be labelled - high and low or day and night - if not you might be able to check the current reading against your reading history on the ‘Meter Readings’ page of your online account or OVO app (download for Android or iOS).

If you can’t work it out using these methods the best way to tell is to carry out a Load Test​. This involves taking two sets of readings during your peak hours - only one reading should change which will be your daytime register:

 

How to do a load test

 

Just read both readings on your electricity meter twice on the same day – first in the morning (after 9am) and then in the afternoon or evening (before 9pm). Then email us at hello@ovoenergy.com with the following info:

  • Meter Serial Number: ***********
  • Date you took the meter readings: **/**/**
  • Morning meter readings and the time you took them: 
  • Time: **am
  • The day register ID and reading: R* - *****
  • The night register ID and reading: R* - *****
  • Afternoon or evening meter readings and the time you took them: 
  • Time: **am.
  • The day register ID and reading: R* - *****
  • The night register ID and reading: R* - *****
  • Do you have an electric heating system (e.g. storage heaters)? Yes/No

Register IDs are the little numbers or letters on the left-hand side of the reading (e.g. R1/R2/L/N etc).

We’ll then get back in touch with you to clarify matters! 

 

Not sure how to find your peak/off peak times? - This topic might help.

​​​​​​

OVO member but not got a smart meter yet? - Book today!

 

Interested but not yet an OVO member? - Check out our plans!

 

Userlevel 5
I have just submitted my first readings, but I'm not sure if reading 1 on my meter is day or night?
It’s really important that these are submitted round the right way otherwise the amount that we bill you will be incorrect.

If you’d like the team to check this for you, please send them a private message on Facebook or Twitter with your name, DoB and account number and they can help further.

Lucy
Not sure this _is_ solved by comparing numbers submitted on older bill, if I'm the only one who has ever submitted the numbers! How could I have known the correct order in the first place if there's no indication of day/night on the meter? It may have been wrong for years [gaaah!]

How reliable is the 'lower number=night rate' heuristic, because that does not fit my case?

(I have a Type 5235D-N meter and can supply photos to a suitably private party)

Why does OVO only ask for 1 meter reading line, when I have a Day Rate, Night Rate and a 3rd reading (which doesn’t have 1 or 2 next to it).

Which one am I submitting for my opening bill? 

Userlevel 7
Badge +2

Why does OVO only ask for 1 meter reading line, when I have a Day Rate, Night Rate and a 3rd reading (which doesn’t have 1 or 2 next to it).

Which one am I submitting for my opening bill? 

Hi @nhill 

First thing I'd check is what tariff OVO thinks you are on. If this is a single rate tariff then it may be why they are only asking for one reading.

Is your 3rd reading the total of readings 1 and 2? If so, this may be the one they are after, but only if it's a single rate tariff.

Userlevel 7

Some great advice from @nealmurphy there!

 

Have you applied to join us through a switch, @nhill? If so we’d recommend checking the advice given in the guide below.

 

 

You can double-check whether you’ve signed up for a single-rate or dual-rate plan by double-checking your Welcome Pack. A dual rate plan would include ‘Economy 7’ as part of the name.

 

If you’re not sure you’ve signed up for the right plan or need some help confirming which readings to submit we’d recommend reaching out to our Support Team. The quickest way to get in touch is via our webchat which you can find here.

 

Hope this helps.

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