High estimated bills but the property is empty?

As you say the gas usage is most likely estimated then once you send in the actual meter reading that chart will change. (And so will the one for March so far).

From my own experience it will change quite quickly once you send the meter reading in, I'm talking about minutes rather than hours for the change to be shown. (The online billing can take a bit longer to change, give it an hour or two).

the gas is estimated.  the smart meter hasnt been working so not reporting actual usage.

i have given them a meter reading, they say that its now correct as is, its clearly not. 

according to the guy that came out ot lok at the meter ho said its never been connected, so i presume that means the leaving readings they are working from were all also estimates.  hence why this bill being the way it is, near no elec use and heavy gas use.

its been more than a day, they still think that is the usage and im certain its because their opening readings were wrong estimates

i stupidly assumed as they were all smart meters i didn't need to take note of the actual readings so i never bothered to

If you haven’t got the actual meter readings then you need to go back and get the current readings, if you can’t get back in then ask the landlord for them.

You need to give an actual meter reading if you want to show that the estimate is wrong.
(Or the LL has to give readings when they take over responsibility for the account).

But if you didn’t take your own readings (photographs) on termination then you have no proof at all of what they were, and so no way of challenging the estimates, or challenging whatever the LL now says they are when he/she takes over responsibility for the account.

Can you post a screenshot of your meter readings history pages? They’re more reliable and informative than the usage charts.

stupidly i didnt take any opening readings, as i was told smart meters didnt think it was needed.  never at any point did ovo when i spoke to them about the electricity not updating did they bother to say the gas meter wasnt working at all or i could have then, several weeks ago.

will ask land lord but i cant imagine they will respond, or actually have.  they have not been helpful in anyway hence giving it up after 2 months.

Hi @mark2410,

I can see we already have a lot of good information regarding your situation on this thread. If you don’t have access to the opening reads for the property it’s difficult to challenge. Are you able to reach out to the Landlord/Letting Agent and ask them for a copy of the tenancy agreement? This may show the meter readings as they normally will keep a copy of them for their own records. If you can get this our Support Team can raise a read dispute for you. 

I have included a handy article on our live Billing platform for you which gives more information - https://forum.ovoenergy.com/my-account-140/ovo-energy-live-billing-platform-and-monthly-summaries-what-do-i-need-to-know-5148?tid=5148&fid=140

Please keep us updated.

If you had an inventory done when you moved in the meter readings should be noted on there. 

got escalated and they came up with a manual adjustment that was far more realistic, im sure ive still wildly over paid but less ridiculously so it is  now over and done with.

thank you for the assistance all

Nice to see a pragmatic attitude.

Unfortunately if you you don't have the proof (on either side) then the best that you can do is reach an acceptable to both compromise.

It may not be the result that either side would like. but without proof then what else can you do?