Get your Warm Home Discount queries answered here!

Hi,
I applied for and was accepted for the Warm Home Discount.
on 2/2/17 you sent me an email saying that Pay Point would add the money to my account if I kept on taoping up at the same place. It Hasn't happened.
I don't have a smart meter as they can't be fitted here are there is no modile phone signal.
When will I get the payment? or How do I get the payment?
Thanks
Carrie

I was just looking into this for you, CarrieMB so thank you for the update! Glad to hear the team were able to get this sorted for you.

Lucy

What is warm home discount pl

I was also issued the discount and am still waiting for it to be credited to my meter. In spite of being issued 2 new keys and being told that i had made ample top ups. This is getting ridiculous.

Hey Pooh736,

From my understanding, you’ll need to make 3-5 small top ups (£1 will do) over consecutive days in order for the Warm Home Discount to go onto your meter.

Have any other Pay as you go users on here managed to make the top ups and receive their Warm Home Discount payment? Would be great if you could offer some advice to, Pooh736.

Lucy

I changed to ovo last year from British gas I applied for the warm home discount I got an email back saying I would receive it I have 5 kids under 6 and I have been paying nearly £200 a month and never received a payment either. I have rang numerous times and keep being told I will have money put on my smart meter and it still hasn't gone on. I'm now actually thinking of leaving ovo as it's just getting far too expensive

If your Warm Home Discount application was approved (by the sounds of it it was) then you’ll receive the payment by 31st May 2017 (the deadline set by Ofgem).

Hope this helps.
Lucy

I need to wait to have meters fitted to get my home warmth discount. Been waitin since october to have them fitted but the appoitments keep bein cancelled. The quicker i can leave the better. This is one of the worse energy supplier ive been with...

Hey guys

As you are aware I was with OVO and made the mistake of moving away but was only away for about 4 weeks and quickly realised it was a bad mistake.

Anyway I was awarded warmer homes discount but never actually received it. Have I lost it altogether because of this 4 week absence 😞 I know I can apply again when the applications open however I am curious as to what will happen to the money I was awarded.

Hi, applied and was accepted for warm home discount and still waiting for payment. Single parent of a child with autism so that payment will bridge a big gap. When can i expect payment please? Had expected it credited to my account by now. But so far nothing

Hi we were awarded the Warm Home Discount - but yet to receive anything we always go to the same shop to top-up our key I even emailed OVO personally 3 months ago, but haven't had a reply at all!!

True but to receive a letter 4 months ago stating if you make 3-5 consecutive top-ups it'll be put on after that and then nothing happens is a bit misleading. May as well just scrapped the letter and just said wait until 31st may.

Hi we were awarded the Warm Home Discount - but yet to receive anything we always go to the same shop to top-up our key I even emailed OVO personally 3 months ago, but haven't had a reply at all!!

Hey @peteyb3. This does seem odd. If you’ve made the consecutive top ups, and nothing has happened, please send me a PM with your name, DoB and OVO account number and I can look into this for you.

@Smiter is also right. For the Broader group Warm Home Discount payments, we have until 31st MAy 2017 to make the payments. For the Core group, these will have been paid by 31st March 2017.

Lucy

Has anyone had their warm home discount yet, I have been waiting for nearly two and a half months to get mine and I am still waiting

Hi @Tiger welcome to the forum and thanks for posting.

Sorry to hear you've not received your warm home discount as of yet.

The way warm home discounts work is that if you’re part of the Broader Group, you’ll receive your payment by 31st May 2017. (Payments are being released on a daily basis so keep an eye out for it!)

If you’re part of the Core group (you’ll be part of this group if you were getting the Guarantee Credit element of Pension Credit on the qualifying date of 10th July 2016), you should have received this payment by 31st March 2017. If you're part of the Core Group I suggest you contact OVO customer care team via phone or social media (if social media please include your full name, address and OVO account number along with brief details of your query, one of the team will get back to you shortly)

Hopefully you get it soon, please do post and let us know when it arrives 🙂

Have a lovely weekend!

I got mine a couple of days ago. :D
Excellent stuff 🙂