Get your Warm Home Discount queries answered here!

  • 22 February 2017
  • 48 replies
  • 6764 views

Userlevel 7

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​​​​​​Updated on 14/11/2022 by Emmanuelle_OVO:

 

How is Warm Home Discount (WHD) changing?

 

 

 

Key changes in numbers

  • WHD spending is increasing from £350 million to £475 million across all suppliers 

  • 780,000 more households will receive the rebate

  • 560,000 more fuel poor households will get help 

  • The Warm Home discount rebate is increasing from £140 to £150

  • 59% of recipients under the new scheme will be fuel poor compared to around 47% of recipients for the current scheme

 

These changes will apply for the next four years. 

 

Changes for England and Wales

 

Instead of having Core Group and Broader Group, these will now be Core Group 1 and Core Group 2. You can also check the website for the latest updates.

 

Core Group 1 

This group will be the same customers who were eligible for the previous Core Group, customers eligible for the Guaranteed Element of Pension Credit will continue to automatically receive the rebate.

 

Core Group 2

The Broader group in England and Wales is replaced with Core Group 2 and customers identified as eligible for a rebate no longer need to apply. Eligibility for Core Group 2 is determined using fuel poverty targeting. Rebates are provided to low income households with high energy costs.

 

Core Group 2 recipients are identified using

  • Data from the Valuation Office Agency (VOA) on property characteristics such as floor plan, property age and property type; and 

  • Data from the DWP and HMRC on household benefits (households in receipt of certain means-tested benefits and income-capped Tax Credits will be deemed as low income)

 

Non-eligible customers

Some customers who used to be eligible, won’t be any more. This can be for the following reasons:

  1. The customer is in receipt of non-means tested benefits (likely disability based) that are not considered as a low-income proxy under Core Group 2. (It‘s important to note that recipients who also receive a means-tested benefit would still be considered low income under Core Group 2)

  2. Those in receipt of non-means tested benefits who receive another, means-tested benefit but who do not have high energy costs might not be eligible for the rebate. 

 

Please note that OVO’s Support team aren’t in a position to advise you on your benefits or warm home discount eligibility. If you’re not sure of any of the details above, Citizens Advice are well place to offer help and support.

 

Changes for Scotland

 

The process for customers living in Scotland will remain largely unchanged. People who receive certain income based benefits and who meet their energy supplier’s criteria for getting the Warm Home Discount (only customers in Scotland can apply for the “broader group”). Applications are now open.

 

We’ll be in touch with previous recipients to let them know how to proceed. Customers can also check the  website for the latest updates. 

 

 

Energy Bills Support Scheme

 

This page has all the information that we have on the Energy Bills Support Scheme right now. You can find the latest information on the Energy Bills Support Scheme on the government website. 

 

Ways to get financial support

 

If you’re struggling financially or you’re worried about your energy bills, we’re here to support you. Find out about the different ways we can help here.

 

Price rises: we're here to support you

 

Here’s the latest information on rising energy prices, and how we can help. 

 


48 replies

Hi,
I applied for and was accepted for the Warm Home Discount.
on 2/2/17 you sent me an email saying that Pay Point would add the money to my account if I kept on taoping up at the same place. It Hasn't happened.
I don't have a smart meter as they can't be fitted here are there is no modile phone signal.
When will I get the payment? or How do I get the payment?
Thanks
Carrie
Hi again,
thanks to the wonderful peeps at OVO we got it sorted out.
Typically mine was a special case, so I won't suggest you ring, unless you have a non smart meter, on a smart meter contract.
This only usually happens if there is no mobile phone signal at your home.
In theory one day I will be able to get a mobile phone signal and then they will install me a smart meter.
Until then I will just have to accept that I am always an odd case!
Cheers
Userlevel 5
I was just looking into this for you, CarrieMB so thank you for the update! Glad to hear the team were able to get this sorted for you.

Lucy
I was also issued the discount and am still waiting for it to be credited to my meter. In spite of being issued 2 new keys and being told that i had made ample top ups. This is getting ridiculous.
What is warm home discount pl
I changed to ovo last year from British gas I applied for the warm home discount I got an email back saying I would receive it I have 5 kids under 6 and I have been paying nearly £200 a month and never received a payment either. I have rang numerous times and keep being told I will have money put on my smart meter and it still hasn't gone on. I'm now actually thinking of leaving ovo as it's just getting far too expensive
Userlevel 5
I was also issued the discount and am still waiting for it to be credited to my meter. In spite of being issued 2 new keys and being told that i had made ample top ups. This is getting ridiculous.

Hey Pooh736,

From my understanding, you’ll need to make 3-5 small top ups (£1 will do) over consecutive days in order for the Warm Home Discount to go onto your meter.

Have any other Pay as you go users on here managed to make the top ups and receive their Warm Home Discount payment? Would be great if you could offer some advice to, Pooh736.

Lucy
Userlevel 5
What is warm home discount pl

Hello Jeanie!

Great question. The Warm Home Discount is a one off payment of £140 off of eligible customers electricity bills. For more information on this, check out the Gov.UK website here.

To see if you’d be eligible, check out our OVO answers page here.

Please note that applications will reopen again around September/October.

Lucy
Userlevel 5
I changed to ovo last year from British gas I applied for the warm home discount I got an email back saying I would receive it I have 5 kids under 6 and I have been paying nearly £200 a month and never received a payment either. I have rang numerous times and keep being told I will have money put on my smart meter and it still hasn't gone on. I'm now actually thinking of leaving ovo as it's just getting far too expensive

If your Warm Home Discount application was approved (by the sounds of it it was) then you’ll receive the payment by 31st May 2017 (the deadline set by Ofgem).

Hope this helps.
Lucy
Many thanks shame we missed out this year
I need to wait to have meters fitted to get my home warmth discount. Been waitin since october to have them fitted but the appoitments keep bein cancelled. The quicker i can leave the better. This is one of the worse energy supplier ive been with...
Userlevel 7
I need to wait to have meters fitted to get my home warmth discount. Been waitin since october to have them fitted but the appoitments keep bein cancelled. The quicker i can leave the better. This is one of the worse energy supplier ive been with...

Hi Shaan,

It's such a shame to hear about your experience with OVO. Although it will effect how you get the payment, successful applicants will get this Warm Home Discount no matter what meter type they have. Can you tell us a bit more about this, or contact our Social team via Facebook or Twitter for this to be looked into?

Tim
Userlevel 4
Hey guys

As you are aware I was with OVO and made the mistake of moving away but was only away for about 4 weeks and quickly realised it was a bad mistake.

Anyway I was awarded warmer homes discount but never actually received it. Have I lost it altogether because of this 4 week absence 😞 I know I can apply again when the applications open however I am curious as to what will happen to the money I was awarded.
Userlevel 7
Hey guys

As you are aware I was with OVO and made the mistake of moving away but was only away for about 4 weeks and quickly realised it was a bad mistake.

Anyway I was awarded warmer homes discount but never actually received it. Have I lost it altogether because of this 4 week absence 😞 I know I can apply again when the applications open however I am curious as to what will happen to the money I was awarded.


Hi Smiter,

It's great to hear that you (and your ferrets) have made your way back to OVO! If your application for the Warm Home Discount was successful and you're back on supply with us, you will be getting this payment. This might need to be paid to you manually though, so send me a PM with your new account number (or full address), full name and DoB. I'll get the ball rolling.

By the way, I've moved this query to another topic on the Warm Home Discount scheme - hope that's OK.

Tim
Hi, applied and was accepted for warm home discount and still waiting for payment. Single parent of a child with autism so that payment will bridge a big gap. When can i expect payment please? Had expected it credited to my account by now. But so far nothing
Userlevel 4
Hey guys

As you are aware I was with OVO and made the mistake of moving away but was only away for about 4 weeks and quickly realised it was a bad mistake.

Anyway I was awarded warmer homes discount but never actually received it. Have I lost it altogether because of this 4 week absence 😞 I know I can apply again when the applications open however I am curious as to what will happen to the money I was awarded.


Hi Smiter,

It's great to hear that you (and your ferrets) have made your way back to OVO! If your application for the Warm Home Discount was successful and you're back on supply with us, you will be getting this payment. This might need to be paid to you manually though, so send me a PM with your new account number (or full address), full name and DoB. I'll get the ball rolling.

By the way, I've moved this query to another topic on the Warm Home Discount scheme - hope that's OK.

Tim


wondered where the post had gone lol. I'll message you now. Thanks.
Hi we were awarded the Warm Home Discount - but yet to receive anything we always go to the same shop to top-up our key I even emailed OVO personally 3 months ago, but haven't had a reply at all!!
Userlevel 4
Apparently the energy companies have till the end of May to pay out.
True but to receive a letter 4 months ago stating if you make 3-5 consecutive top-ups it'll be put on after that and then nothing happens is a bit misleading. May as well just scrapped the letter and just said wait until 31st may.
Userlevel 6
True but to receive a letter 4 months ago stating if you make 3-5 consecutive top-ups it'll be put on after that and then nothing happens is a bit misleading. May as well just scrapped the letter and just said wait until 31st may.

That is strange - the letter sounds pointless. I hope you get the WHD ASAP!
Userlevel 5
Hi we were awarded the Warm Home Discount - but yet to receive anything we always go to the same shop to top-up our key I even emailed OVO personally 3 months ago, but haven't had a reply at all!!

Hey @peteyb3. This does seem odd. If you’ve made the consecutive top ups, and nothing has happened, please send me a PM with your name, DoB and OVO account number and I can look into this for you.

@Smiter is also right. For the Broader group Warm Home Discount payments, we have until 31st MAy 2017 to make the payments. For the Core group, these will have been paid by 31st March 2017.

Lucy
Has anyone had their warm home discount yet, I have been waiting for nearly two and a half months to get mine and I am still waiting
Userlevel 6
Has anyone had their warm home discount yet, I have been waiting for nearly two and a half months to get mine and I am still waiting

Hi @Tiger welcome to the forum and thanks for posting.

Sorry to hear you've not received your warm home discount as of yet.

The way warm home discounts work is that if you’re part of the Broader Group, you’ll receive your payment by 31st May 2017. (Payments are being released on a daily basis so keep an eye out for it!)

If you’re part of the Core group (you’ll be part of this group if you were getting the Guarantee Credit element of Pension Credit on the qualifying date of 10th July 2016), you should have received this payment by 31st March 2017. If you're part of the Core Group I suggest you contact OVO customer care team via phone or social media (if social media please include your full name, address and OVO account number along with brief details of your query, one of the team will get back to you shortly)

Hopefully you get it soon, please do post and let us know when it arrives 🙂

Have a lovely weekend!
Userlevel 4
I got mine a couple of days ago. 😃
Userlevel 6
I got mine a couple of days ago. :D
Excellent stuff 🙂

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