I went for a 1 year fixed rate economy10 last August & all was working well until yesterday when Ovo suddenly without any notice or consultation changed me back to a variable plan & the different higher charges from August. What on earth is going on!
Question
fixed rate plan
+8- Super User
Hi ​
Sorry to be a pain, but unfortunately this sounds like an account specific issue of a type that we probably can’t help with via the Forum. I really wish I could, but it’d involve digging into your personal data - which is something OVO considers out of bounds for Forum Volunteers.
If you can get in touch with OVO Support, they can dig the logs to see what’s going on.
Apologies if this isn’t what you wanted to hear, but it’s the only thing I can think of unfortunately.
Thanks for understanding
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