Does OVO still have an energy fund that can be applied to, to help with an existing energy debt? I have tried applying to British Gas for a grant for non-customers and they have said that they cannot help as OVO has its own energy fund.
Best answer by Emmanuelle_OVO
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+2
Yes: https://www.ovoenergy.com/customer-support-package
or you could try your local council
Citizens Advice has more info
No, that is the support package. The energy fund is able to help customers write off energy debts.
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At the moment, that would be the customer support package as it’s a better option. The regular fund will likely return after that closes. Try the CSP for now though!
I have already applied for the CSP, not better as I have a debt of around £400 and the CSP has provided a free boiler service and electric throw but no monetary relief.
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I see. In that case, try calling 0800 069 9831 as you might have more options there.
Updated on 19/09/23 by Abby_OVO
The OVO fund is closed at the moment and so cannot be found on the webpage right now. You can still access the Customer Support Package for additional help. https://winter-support-package.ovoenergy.com/
Hey
That’s a really good question,
The OVO Fund is a fund to help people who’ve fallen behind with their energy payments to OVO, fallen into debt and who want to become more financially stable in future.
When is a customer eligible for this service?
Online - https://www.ovoenergy.com/help/debt-and-energy-assistance
Hope this helps.
Support available for customers who may be struggling with their bills:
Customer support package and where to apply
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Try this one https://winter-support-package.ovoenergy.com/
Otherwise, I’m not seeing any others right now and you might need to phone up.
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Oh right. Sorry, force of habit!
At the moment, 0800 069 9831 sounds like your best bet as I can’t find anything else. I’m still looking!
Hi
The latest ways our customers can access financial support and advice are listed here (linked above). Our Collections team can discuss the best options for any outstanding debt on the account: 0800 069 9831. They’re taking calls from 8am-6pm Monday to Friday, and 9am to 2pm on a Saturday.
Hope this helps,
Tim
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