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Direct DEbit Query - doesnt seme to take into account changes in energy usage

  • March 30, 2026
  • 0 replies
  • 7 views

So my direct debit suggestion has decided I should pay £140 per month (it was suggesting £5 in March) and looking at the ‘Costs’ the calculation it uses doesnt seem to take into account any changes in usage.

So its suggesting I will be paying over £70 per month for electricity for the rest of the year despite having spent less than £5 in March.

We had solar panels installed in December so our usage for Dec - March are unsurprisingly alot lower but the direct debit suggestion doesnt seem to take that into account. 

I also dont understand why if I want to increase the amount I have to increase it to the minimum suggested amount - its sad that it thinks the machine calculation knows better than the person whos using / paying for the energy!

In case it doesnt make sense - check the graph below - March is the current usage - now compare the ‘expected’ usage for the next 12 months!