Skip to main content

Since the beginning of the month I have been unable to see my usage cost data on my account page. Kwh is fine and the in home monitor is working fine. Is it just me or is there a general problem?

Thanks for the update, @Peter E. Yes it makes sense that the missing half hourly data isn’t available if your meter had been changed from half hourly to daily. Not sure why that would’ve happened though. 

 

Your smart meter is due to be moved to DDC’s systems by the end of the year so heads up, during that time there may also be some communication drop offs. You can check the status of your meter here. 

Mine is the same.  No daily costs since August. Haven’t changed anything. Noticed a statement buried in the app saying daily costs aren’t available and they are hoping to introduce this feature ??  Clearly a bug, but trying to reach Ovo is hopeless. 

I tried ringing ovo yesterday, a option came up to chat on WhatsApp. I know it's not the same as talking to someone but it was quick & helpful 👍

I had a problem not showing cost, only kW. I did contact ovo & they were very helpful. Probably took a week but it sorted itself without me doing anything. But now my in home display has stopped working, it keeps say not commissioned. Any ideas?

Hey @Kevan,

 

Do you know what model of In Home Display you have?

 

These tutorials may be helpful to you:

 

 

Make sure the IHD is plugged in as near as possible to the meters. If this doesn’t help, you may need to contact the Support Team to re-open the connection between your IHD and Smart Meters. 

 

Hope this helps. 

Reply


Terms & ConditionsCookie settings