Since the beginning of the month I have been unable to see my usage cost data on my account page. Kwh is fine and the in home monitor is working fine. Is it just me or is there a general problem?
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Daily, weekly and monthly usage cost data is missing from online account and app?
+1Best answer by Jeffus
Updated on 17/12/24 by Abby_OVO
I don't work for OVO.
On the daily tab the 30 min or hourly breakdown is in kWh for both gas and electricity. There isn't an option for 30min or 1hr costs. It has been raised as something to perhaps change in the future. It would be useful to have. Some of the downsides are:
- sometimes the 30min/hourly data is missing for a few hours, nothing to do with OVO, for example if meters are in an area the signal isn't great.
- the 30min/hourly readings are not added up to make the daily reading. Smart meters send a separate daily reading. The daily reading is what drives your bills on regular tariff.
It is the same on the app and website.
There is a slight difference on the app in that the daily tab does have cost total for the day (ex VAT and ex standing charge) as well as the 30min or 1 hour kWh breakdown.
This may be different depending on what billing platform you are on and what version of the app you are on.
There is an Idea you can vote for if you are interested in having the 30min/1 hourly costs.
Thanks for the update,
Your smart meter is due to be moved to DDC’s systems by the end of the year so heads up, during that time there may also be some communication drop offs. You can check the status of your meter here.
Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
1 person likes this
esmeweatherwax wrote:
Mine is the same. No daily costs since August. Haven’t changed anything. Noticed a statement buried in the app saying daily costs aren’t available and they are hoping to introduce this feature ?? Clearly a bug, but trying to reach Ovo is hopeless.
I tried ringing ovo yesterday, a option came up to chat on WhatsApp. I know it's not the same as talking to someone but it was quick & helpful 👍
I had a problem not showing cost, only kW. I did contact ovo & they were very helpful. Probably took a week but it sorted itself without me doing anything. But now my in home display has stopped working, it keeps say not commissioned. Any ideas?
Hey
Do you know what model of In Home Display you have?
These tutorials may be helpful to you:
Make sure the IHD is plugged in as near as possible to the meters. If this doesn’t help, you may need to contact the Support Team to re-open the connection between your IHD and Smart Meters.
Hope this helps.
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