I have been emailing ovo at hello@ovoenergy.com for the outstanding bills. Property was leased out in mid November and contract was terminated. However, it seems Ovo is still billing me. Beside the above email, how can I still reach out to the for clarifications?
Question
Clarifying of Outstanding Bills
Sorry to hear of what’s happened here - it sounds like we just need to close your account down fully, which our Support Team can help with. Here’s a guide for the best ways to get in contact, and how:
Please let us know how you get on, and feel free to come back to the Forum with any further questions.
Thanks Ben. In the statements I received, it shows that my contract end date was 19th November. However I was still billed beyond this date. Prior to that I have topped up almost £100 which should be enough to cover. Is there a way I can contact the billing department as hello@ovoenergy.com has not replied me since Nov.
+1- Plan Zero Hero
Hi
Yup, you can use 0330 303 5063 or Live Chat at https://ovoenergy.com/help - they’re both much faster than email.
Hiya
Have you been in contact with the Support Team yet?
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