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Best answer by Emmanuelle_OVO

Updated on 18/08/25  by Ben_OVO

 

Economy 10 information can be found here. If you’re considering changing from economy 7 to economy 10 this may not be the best option for you. Our Support Team will be able to discuss this with you. You can find out more in our FAQs page here:

 

 

Hey @IanC,

 

I checked in with the team and they’ve responded:

 

We will be supporting Economy 10 in the not-too-distant future (before the end of the year), but at the moment we're just testing the capability in our systems. This has unexpectedly caused the tariff to appear on some customer renewal/contract journeys by mistake, so we really appreciate you flagging this to us. Please don't select it at the moment as it won't give you the benefits of Economy 10 with just the tariff alone. We're really sorry for any inconvenience but keep an eye out on your My OVO over the coming months as this will soon be possible.

 

Hope this helps. 

39 replies

Jeffus
Rank 20
Rank 20
October 30, 2023

Hey @IanC,

 

I checked in with the team and they’ve responded:

 

We will be supporting Economy 10 in the not-too-distant future (before the end of the year), but at the moment we're just testing the capability in our systems. This has unexpectedly caused the tariff to appear on some customer renewal/contract journeys by mistake, so we really appreciate you flagging this to us. Please don't select it at the moment as it won't give you the benefits of Economy 10 with just the tariff alone. We're really sorry for any inconvenience but keep an eye out on your My OVO over the coming months as this will soon be possible.

 

Hope this helps. 

Any further news @Emmanuelle_OVO when it will be widely available? 

Is it still due this year?

How is the testing going? 

Abby_OVO
Community Manager
Community Manager
October 31, 2023

Hey @Jeffus 

 

 

Emmanuelle got an update on this just yesterday so great timing!

 

OVO offer Economy 10 plans for the Simpler Variable Tariff but for fixed tariff's it’s not available yet. It’s unlikely to be this year for the fixed either but we’ll keep the threads updated. 

 

Quote & Switch does a postcode lookup and will identify some complex meter types if we hold the information - however, generally speaking Q&S will kick exotic meters (like e10) out and you'll be invited to call in to sign up.

Currently Playing: She's Electric
Newcomer
July 15, 2024

Any update on Economy 10 tariffs being available via OVO? 

Blastoise186
Super User
Super User
July 15, 2024

Economy 10 is now supported to a better extent than before. But don’t count on switching to it from flat rate at this time. The support works best for those who are on Economy 10 already.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Newcomer
July 15, 2024

Thanks for the message, Not sure what ' to a better extent means' my understanding is that you can have economy 10 only if you are on that tariff already and you don't install a smart meter, this doesn't sound like OVO are interested in supplying such a tariff now or in the future to other customers 

Blastoise186
Super User
Super User
July 15, 2024

OVO has just started rolling out Economy 10 support on Smart Meters as of this month. The priority is to get RTS Economy 10 sites upgraded first though - they need it more urgently than anyone else.

After that’s done, there MAY be the option to go between E7 and E10. But since E10 is technically a “Legacy” tariff type, don’t get your hopes up that suppliers will offer it to new customers at all in the future.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Newcomer
August 19, 2024

I’m not currently an OVO customer but my searches on Economy 10 brought me here. Just to summarise are OVO not offering Economy 10 Meter installs? 

 

I have a situation like many others that requires one. I’ve just moved into a house which is on Economy 7 but it no longer has storage heaters or a hot water cylinder. So Economy 7 is basically useless to me. I tried to go down the Smart Meter route and was told I can’t get one as the signal in my area is not good enough. Also a Smart Meter operating in limited mode wouldn’t be good enough either.

So my only option to get access to off peak rates during the day time and use my heaters would be Economy 10. My current energy provider won’t install an Economy 10 meter for me.

Does that mean I’m stuffed and have to go into poverty?

Blastoise186
Super User
Super User
August 19, 2024

Hi @CuriouslyCinnamon ,

If my understanding is correct, OVO can quote you over the phone for an Economy 10 based plan but only for Simpler Energy Economy 10 - and you must already be on E10 to get it iirc.

What kind of heating and hot water do you have now, as we might be able to suggest something that could work.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Newcomer
August 19, 2024

Hi @CuriouslyCinnamon ,

If my understanding is correct, OVO can quote you over the phone for an Economy 10 based plan but only for Simpler Energy Economy 10 - and you must already be on E10 to get it iirc.

What kind of heating and hot water do you have now, as we might be able to suggest something that could work.

I have an electric shower, regular electric radiators and instant water heater for hot water taps.

Blastoise186
Super User
Super User
August 19, 2024

Thanks.

I don’t think Economy 10 is right for you in that case. I can certainly ask @BPLightlog and @Firedog to swing by to make sure I’m on the right track (or correct me), but I get the feeling you might be better off on Flat Rate tariffs. The reason I say that is because E10 is best suited for storage heaters and immersion heaters. It’s not ideal for instant heating sources like the ones you’ve mentioned - and definitely is not a good idea if you use gas heating/hot water.

It’s a similar story for Economy 7 - it’s really more for storage heaters and immersion heaters than anything else. Who are you with now, if you don’t mind us asking?

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