Are any other FIT account holders not receiving the email request to submit their quarterly FIT readings? I realise that I’d missed one in May, and so I (eventually) spoke to someone on the HelpDesk who checked my account and confirmed that they had the correct email address (I had previously received FIT reading requests via email), and that I should receive the next one that was due on 12th August. I’ve not received this (have checked spam filters) and cannot get through to the FIT Help Desk at the moment (60 minute wait time!!)
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I have not received my June 2023 email request for my FIT readings. What do I do please. More problems with OVO.!
I have not received my June 2023 email request for my FIT readings. What do I do please. More problems with OVO.!
You are going to have to contact the FIT team unfortunately, there isn't another option.
Hey
Sorry to hear about this.
As Jeffus has mentioned, you’ll need to contact the FIT team regarding this as we don’t have access to the accounts here.
To speak to our FIT Team on the phone, call 0330 303 5063 and selecting ‘4’ when the IVR instructs you to do so.
You can also contact the team via email on fits@ovoenergy.com.
I have given my reading over the phone so thank you for that. OVO unable to explain why email not sent.
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