Good morning!!! I'm Radmila Turcan and I received a letter from OVO saying that the electricity meter is not working properly and I need to make an appointment for the technician to come and see what the problem is.
appointment
This may be due to your meter being old and in need of replacement. If it’s a smart meter there may be a problem with OVO taking remote readings. This as the letter suggests it will need an engineer to come out and fix the meter issue through the maintenance mode. Should this not be possible they may need to replace your meter.
Good afternoon and welcome to the community ​
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The letter should include instructions on how to book an appointment with one of our engineers to replace the meter. Alternatively, you can follow the link below for information on how to contact our Support Team for further assistance.
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Morning ​
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Did you manage to speak to Customer Services to book the appointment?
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