Hello , I have moved recently to new apartment that powered by OVO energy but I am failing to set up my account to pay my bills , when ever I have tried to create an account it always says “ Sorry! Some of your details don’t match your account information “
can I get some help
thanks in advance.
What details are you using to try to set up your online account? Have you contacted OVO to get your own account number? This may be why your details do not match the account information. Whoever lived there previously will have had their own account number in their name.
I am using my personal details with the account number that I received on the mail , is that wrong or there is a way to create your own number account.
I am using my personal details with the account number that I received on the mail , is that wrong or there is a way to create your own number account.
If you are sure that you are using the account number you have been sent, you are doing it correctly.
The best advice I can give you is to make contact with OVO.
Personally, I find the best way to get help is using the Messenger facility on OVO’s Facebook page.
+8Hmm…
I suspect it’s because you haven’t actually set the account up yet! Try https://switch.ovoenergy.com first to see if that helps. :)
Sorry I didn’t get to you sooner - I was 8m underwater yesterday!
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OVO Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. 06890795 registered in England and Wales.
OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at 1 Rivergate, Temple Quay, Bristol, BS1 6ED.
OVO (S) Gas Limited is part of OVO Group Ltd
