Can anyone explain what’s going on here?
Opening balance was £335, we used around £90 worth of electric/gas combined (£66 government payment was taken off this, hence the £22 charge), I paid £150 so by my reckoning the balance should have gone up by around £125.
It hasn’t though - they seem to have then deducted the £66 again.
Does anyone know why? Do I need to contact them or will it right itself?
Best answer by Blastoise186
Updated on 28/06/23 by Abby_OVO
This scheme is now closed.
How you will be awarded the £67 depends on how you pay. If you’re seeing a deduction, it’s because you pay by Direct Debit and the grant payment went into your OVO account and is then deducted from the account and refunded to your bank account.
For all information on this topic please see the website page Energy Bills Support Scheme or this previous response:
If you pay by direct debit and have seen the credit go to your OVO account, this payment will be transferred into your bank account.
The payment will be made 3-5 working days after the direct debit has cleared. This will happen automatically and you don’t need to do anything.
All customers who pay this way will receive their refund into their bank accounts within 3-5 days of their direct debit date. For example, if your direct debit is the 15th of the month, it’ll be 3-5 days after this.
For anyone that pays on demand, their payment will be made directly to their OVO account.
You’ll receive your discount as a refund. This means you’ll carry on paying your full Direct Debit amount. Once the Direct Debit payment has cleared, we’ll refund the monthly discount amount to your bank account shortly after. If you cancel your Direct Debit, or your payment fails, there may be a delay in applying the discount to your account.
You’ll get your discount every month, even if you don’t get monthly statements. You'll see confirmation of the discount on your next statement.
You’ll receive your monthly discount as a credit to your energy account in the first week of each month. You’ll see this on your monthly bills from October.
We’ll add the discount to your energy account every month, even if you don’t get monthly bills. You'll see confirmation of the discount on your next bill.
For example, if you receive your bills on the 15th of the month, we’ll add your discount in the 1st week of the month, starting in October, so you’ll see confirmation of this on your bill dated 15 October.
Hey
Please check your Charges as well. I suspect you’ll see a line entry there that explains it, just like this example:
Why have you taken all my government grant out of my acc and the bill at the moment is still 7 days to the billing date plus my meters are smart so you have been paid on ah daily basis
I’ve received 2 days ago +£66 - added to my credit. Now today they took it as OUT! -£66 as “refund”!!!
Marta
thats wen i got mine two days ago will give them 48 hrs to get this resolved if not i will take ah civil action and be better of in the long term
+1If you’re paying via Direct Debit, OVO is ultimately sending the money back to your bank account. It’s being done this way for transparency reasons so that you can see where it’s going.
+1Marta
thats wen i got mine two days ago will give them 48 hrs to get this resolved if not i will take ah civil action and be better of in the long term
I wouldn’t recommend that. It’ll end up costing YOU money when your court case ultimately falls apart.
Marta
i have spoke to them its been put back in ur bank
u Will receive it in 72 hrs there are going to put on the form
Morning all, quick question. I was over £370 in credit and now I am just over £300 in credit, it says £66 refund on the app, how is this a government payment if I'm paying it to myself, any ideas ? Thanks
+1Howdy
Could you check to see if this line is somewhere in MyOVO/OVO Energy app?
The government decided to make the EBSS discount a rebate rather than a direct discount. You’re welcome to pay it back in if you wish.
+1Yup. It’s already been processed for this month.
OVO wants to be transparent about it all, so they made it so that EBSS shows up in your OVO account balance first, then triggers an automatic refund back to your bank account in a separate step. Technically, it’s the easiest way to make it work!
Hi
Please see my reply on this similar thread:
Why has £66 be taken from my account?? As far as I was aware I pay the DD like normal then a few say later I get £66 in my bank account. My balance should stay the same.
So why is my balance £66 less?? They can't use my own money to put in my bank.
+1Hi
Look at your Charges! You’ll see £66 was also credited to your OVO account and then refunded back to your bank. You’ll see it surface again within five working days.
Yesterday’s I was £135 in credit presumed they have put in £66. This morning I was £71 in credit now £66. Now none of it is adding up. Waited on the phone an hour to then be hung up on. So it looks like they added it taken it on then added a charge of £47.90
Hi
Look at your Charges! You’ll see £66 was also credited to your OVO account and then refunded back to your bank. You’ll see it surface again within five working days.
Nothing there. My balance has decreased by £66.
+1Are you sure?
Check https://account.ovoenergy.com/billing-details
You’re looking for this. Specifically the line entry Energy Bill Support Scheme
That -£66 actually means you got a bill credit for £66.
Are you sure?
Check https://account.ovoenergy.com/billing-details
You’re looking for this. Specifically the line entry Energy Bill Support Scheme
That -£66 actually means you got a bill credit for £66.
As I have said numerous times my balance has decreased. My balance should not be touched to pay the government scheme refund. My balance should remain the same and £66 into my bank account.
Hi there, has anyone received their first £66 government energy Support payment only to have it removed/taken back out the next day?
I can see from my account it went in yesterday and today it has been taken out of my credit, so I’m a little confused.
Are you sure?
Check https://account.ovoenergy.com/billing-details
You’re looking for this. Specifically the line entry Energy Bill Support Scheme
That -£66 actually means you got a bill credit for £66.
U are taking money from peoples account to which is in credit to put in our bank account which is ALREADY ours!!! So ur not giving us a refund. Sort it out properly
+1The same solution has been accepted by something like 20 other forum members today.
I also do have the ability to mark any thread as solved, but I can tell you now I didn’t use that power in this case.
+1Hi
You’ll see it back in your bank account in a few days time. Don’t worry!
+1Are you sure?
Check https://account.ovoenergy.com/billing-details
You’re looking for this. Specifically the line entry Energy Bill Support Scheme
That -£66 actually means you got a bill credit for £66.
U are taking money from peoples account to which is in credit to put in our bank account which is ALREADY ours!!! So ur not giving us a refund. Sort it out properly
That’s not the case at all. The £66 you paid in yourself is still in your account. The £66 that got refunded is, in fact, the £66 EBSS rebate.
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