Incorrect move in date and Meter Serial Number

Thanks @Jeffus , I have sent a complaint after writing this post but haven’t heard back yet. Did you mean 8 weeks after the complaint before I can take it to the Ombudsman, or 8 weeks from when my issues were open?

Eight weeks after complaint in most cases iirc

8 weeks after submitting your complaint. 

Hey @Maiia S,

Really sorry to hear this,

I’ll get Forum_Support to reach out, please keep an eye on your private messages.

Hope this helps. 

@Emmanuelle_OVO I’ve received a response from Forum Support and it’s a joke. Basically, just saying cases are high priority (something that I asked for myself more than 2 weeks ago already - with no effect). So literally, no new information, no help. I think the expectations have to be managed if the function of support is just reciting the same thing the support says on the phone - because I already called a dozen times. More than 3 months just to update the move in date - and even “priority” status doesn’t help - how big is the backlog exactly? How many times do I need to get just a recital of the current case status instead of actual help? 

Hi @Maiia S Capacity in OVO has been raised many times by some of the regulars on this forum. Vote for this 

• Improve capacity of OVO Support Team front end Completed
• 11 Votes