Just had smart meter installed in April, not charged for any Electricity since April.
Solved
Not been billed since new smart meter installed
Best answer by Emmanuelle_OVO
Updated on 06/02/25 by Ben_OVO
Hey
Welcome to the OVO Forum,
Sorry to hear you’ve had billing issues since getting a smart meter installed. Sometimes this is because we add a ‘billing suspension’ during the meter exchange and it may not have been removed. It can take up to six weeks for new meter details to be updated on an account following a meter exchange, as there is a lot of admin work to go on in the background.
It may also be that your meter details haven’t been updated to the new meter, or that the engineer hasn’t sent us the removal read of the old meter, or opening read of the new one.
If six weeks have passed since the installation I’d advise contacting the Support Team and sending in a photo of the white or yellow sticker on the meter showing the install and removal reads. Also a photo of the meter serial number, often appearing above the barcode.
Keep us posted with how you get on.
+1- Plan Zero Hero
- 7859 replies
Hi
Please post photos of the meter and everything near it. This helps forum volunteers like myself figure things out.
Thanks
Updated on 06/02/25 by Ben_OVO
Hey
Welcome to the OVO Forum,
Sorry to hear you’ve had billing issues since getting a smart meter installed. Sometimes this is because we add a ‘billing suspension’ during the meter exchange and it may not have been removed. It can take up to six weeks for new meter details to be updated on an account following a meter exchange, as there is a lot of admin work to go on in the background.
It may also be that your meter details haven’t been updated to the new meter, or that the engineer hasn’t sent us the removal read of the old meter, or opening read of the new one.
If six weeks have passed since the installation I’d advise contacting the Support Team and sending in a photo of the white or yellow sticker on the meter showing the install and removal reads. Also a photo of the meter serial number, often appearing above the barcode.
Keep us posted with how you get on.
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