High estimated bills but the property is empty?

Re-reading this thread, I’m drawn to your comment @nodrogsbboh “however their app shows a marked increase in the number of kw used ”

It is possible that the app is showing estimated usage. You don’t say whether there is a smart meter but even with that, if readings aren’t being received they will be estimated. 
The only thing used for billing is the meter itself and so a check on the readings would be useful

Thanks. I have asked them to monitor the meter readings, especially during times when no gas is being used. It is the gas usage has shown the biggest increase. I will need to speak to someone at OVO regarding the estimated usage aspect and if/how it might affect the phone app daily info.

It wouldn’t be so baffling if someone else out there had noticed a significant change in their dual fuel usage around the 26th or 27th of last month (especially as this place was empty for about a week). If anyone has, please let me know! 

It’s more baffling that both fuels increased at the same time.

OK There could be a different reason for each fuel and it’s just coincidence, but I find that hard to believe.

For example my worst case scenario above would not explain an increase in gas usage, one reason why I was reluctant to mention it.

TBH with it being both fuels at once then it does sound more like user error in the way that your tenants are reading things.

The daily usage chart on the phone app is very simple and clearly shows, as said before, dramatic increases around the 26th/27th October. I’m starting to think that this is something OVO have implemented, for whatever reason, and I should be able to find out tomorrow!   

Our community members have given some helpful suggestions here @nodrogsbboh. I just wanted to add that this topic may be helpful:

• Questions about your energy use? Check out our handy FAQ F.A.Q.

We went away switched off gas at the boiler and the daily usage graph in my app are showing normal and above normal usage - why is this and how can I rely on it when the house was empty and no gas was used ?!? This was 28th to 1Jan 
 

Thanks 

Hi ​@maryrooms ,

If it was JUST the usage graph, you can ignore that - it’s the Meter Readings you actually want to look at as that’s what OVO is actually using to bill you - not the usage data!

Thanks for replying 

So what’s the point of a usage graph if it doesn’t show usage ? Thanks 

The usage graph is a visual indicator, purely intended to give you a rough guide of what you’re using - especially in the case of gas where it’s much harder to calculate.

It’s purely a fancy graph, nothing more.

​@maryrooms I got caught out by this as well when we had an extended power cut but the graph was showing that power was being used. I got pointed to the actual readings as well which were zero so all was well. The graph just seems to be a bit of decoration but I still don't know why it can't follow the data. Maybe the task to do the coding for that never gets far enough up the list to get actioned. Maybe the coders know to leave stuff that is working tolerably well alone on the basis that changing it could cause another unkown problem that is potentially more serious. That has happened before. On the plus side some people get to discover where the real data is.