

Can OVO explain why the daily usage stats using the Hugo App correctly shows when I was on holiday yet the OVO usage data has a smoothed out graph?
Can OVO explain why the daily usage stats using the Hugo App correctly shows when I was on holiday yet the OVO usage data has a smoothed out graph?
Best answer by Jeffus
Updated on 18/10/23 by Abby_OVO
Hi
I don't work for ovo, just a customer like you. Some of us try and help with a few posts.
Sorry to hear about your issues. You may have already done all this.
Does this page show (smart) readings for every day in July? Calculate the usage from the actual daily readings rather than the usage page and see what you get. Check all the readings say (smart).
https://account.ovoenergy.com/meter-readings/history/electricity
Are the meter details accurate on this page?
https://account.ovoenergy.com/plan
-Meter Point Administration Number
- Meter Serial Number
Also on the same page does the "Forecast Annual Consumption" figures look reasonable based on your historical usage?
It is interesting as looking at the graphs i would say that looks like two completely different meters, it is not just the holiday days, every day is higher on the ovo app isn't it?
You could try one of the other apps also if you haven't already just to confirm things.
Do you have 30min readings enabled for your smart meter? If so what does that look like, as the 30min readings are not linked to the daily reading.30min readings are sent separately by smart meters. The daily reading isn't calculated by adding up the 30min readings. The 30min readings might give a clue to what is happening.
Let us know the answers to the queries if you want to and we will see if there is anything obvious.
What does the usage look like on the actual bills? Is this consistent with the usage page?
Hope that helps?
shows that my smart meter is only being read by OVO on the last day of each month which explains it. If I ask OVO can they read it daily, it seems strange to show me daily stats that are estimates when they could use the real figures if they wanted to?
Ask OVO for 30min readings. They will be able to do this.
That way you will get a daily reading which will drive your bills, and 30min readings which might give you some indication where you can save energy. The 30min readings will appear on the usage page.
I have not noticed 3rd party apps display a different frequency to the OVO app, so that is a new one for me.
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