Why was I told my night electric meter reading is too high, when submitting on my online account?

Hi, I recently moved to an apartment where the concierge sends you a meter reading upon an email request. The readings I received were : 49559 s/n 34968. 
But when I typed either one of these digits into the Ovo app, it said that the app wasn’t able to read it. 
Which exactly is the reading here? I’m not able to look at the meters in person. 

Hi @BatrishiaRJ ,

We’ve got no way of checking via the forum I’m afraid. You may want to consider getting Smart Meters though, to avoid this problem in future.

Try asking your concierge to get immediate meter readings and submit them as soon as you get them.

Hi @Blastoise186 ,

Unfortunately my apartment is too high up and far away from the meters that a smart meter won’t work for it. The concierge will only send me the readings via a special email they use specifically for meter readings, and this was the format they sent it. I was wondering if perhaps someone else had experienced the same thing. It’s alright I’ll try to call Ovo tomorrow to see if they can help. 
cheers

Good news there actually.

The AltHAN Solution is designed for exactly situations like yours - giant apartment blocks. It unlocks Smart Meters for giant buildings and has massive ranges so you should be able to upgrade now - especially since OVO has support for it.

I'll echo the advice to try and get a smart meter, if you can. You might not be able to get an IHD (in home display) if the meter is a long way from your apartment but I can't see why a smart meter wouldn't be an option.

I think one of the numbers you've been given is the meter serial number. But I don't know which it is  Can you ask for a photo of the meter that shows the reading? Then there is no confusion about what the reading is.