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Open for votes

The ability to update Priority Services Register status/settings via the OVO Energy app

Related products:OVO app
  • August 28, 2022
  • 4 replies
  • 84 views

Blastoise186
Plan Zero Hero
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As some people may know, both myself and @Jeffus are big fans of being able to do stuff via self-service whenever it’s practical.

Currently, it’s already possible to register for Priority Services Register for the first time via the app, but impossible to make changes later because it won’t let you. This feels like a missed opportunity and it would be really nice to make the task easier, especially for those who are temporarily on the PSR and want to let OVO know they no longer require it.

If this could be enabled in the app, it’d be yet another handy step towards further independence for some members, while also freeing up time for OVO’s Support Team.

4 replies

Tim_OVO
Retired Moderator
  • OVO Forum Legend
  • August 30, 2022

This is another decent idea for the OVO app product team to consider - thanks for posting @Blastoise186

 

I’ll get that status changed and I’ll pass it on to be reviewed. Look out for an update as and when. 


Tim_OVO
Retired Moderator
  • OVO Forum Legend
  • August 30, 2022
NewOpen for votes

Jeffus
Carbon Catcher***
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  • Carbon Catcher***
  • August 1, 2023

Did this get reviewed @Tim_OVO ?


Tim_OVO
Retired Moderator
  • OVO Forum Legend
  • August 2, 2023

Hi @Jeffus

 

Yes all ideas that get changed to ‘Open for votes’ get sent to the product teams. No update for me to share on when this can be delivered though.

 

I know there’s a lot of work happening to improve the app in Q3 and Q4. I also know we’re working on this winter’s customer support package and we’ll be jumping on a call with you and and a few other Plan Zero Heroes in September to share the latest!