Self service ability to change smart meter reading frequency

Another example where it would be useful to see what the setting was and be able to change if necessary 

In case it helps 

The legislation has recently changed, particularly what happens the next time you switch tariff or supplier. 

This is directly from Ofgem

A really good thing to call out there, @Jeffus ^

With regards to this feature idea, it remains impossible for customers to change their meter reading frequency themselves on their online account or app. There was one journey that allowed this as part of the Path to Zero Power Move sign up. For most the current way to do this is to contact our Support team. 

We’re aware of the benefits of allowing customers to change this themselves, and also in showing the current reading schedule. 

There are a few occasions that can cause the meter reading schedule to change, such as a meter exchange. If the change is to monthly, it may look like your smart meter isn’t communicating with us. The best thing to do would be to check the latest schedule, and if it’s not half hourly, request that it gets changed. 

A meter exchange should default to half hourly under the ofgem rules on that page unless you opt out then it should be daily.

So perhaps the process needs tweaking if people are seeing monthly on meter exchanges.

That shouldn't happen according to the ofgem page?

This is the ofgem page

https://www.ofgem.gov.uk/information-consumers/energy-advice-households/getting-smart-meter

I couldn’t find a date for that diktat. My SMEX was last September. Forum_Support noticed that the new meter was set to monthly readings, even though its predecessor had been on half-hourly. Yet another fault with the initial configuration?

I’d point out again here that there are two sets of data whose retrieval is apparently governed by this single setting: the half-hourly usage data from DCC and the meter register readings. The latter will at most be automatically polled daily, so it’s not at all clear to the customer what he’s changing from and to. I assume that anything less than half-hourly would mean that no usage data at all are retrieved, and usage figures are simply derived from meter readings.  

I don't know a date other than the 3rd November 2022 mentioned on the ofgem website

I suspect the average customer does not understand the difference between the 30min consumption data on the meters the meter registers. I suspect companies and ofgem don't want to go down that path now.

We’ll be creating some content that will attempt to educate our customers on this, on what to check, on what to do if they suspect a meter reading schedule change, and more. 

Perfect @Tim_OVO 

 This, presumably:

While going through that, I also fell over this passage:  Privacy Policy | OVO Energy 

I have to keep my pedant hat on here and question the use of ‘reading’ in this context. To me, a meter reading is what I can read on the meter - a figure giving the number of kWh that have passed through it ab ovo. The new article and the Privacy Policy page use it also to refer to usage data - the number of kWh that passed through the meter in a specific period. They are related quantities, sure, but they’re not the same and shouldn’t to my mind have the same label. It’s like the difference between ‘How old are you?’ and ‘What year were you born?’

@Jeffus It’s been quite some time, but it’s great to be able to come back to this Idea as recommended by @Firedog and change it to ‘completed’ finally.

With this most recent peice of content Market Wide Half-Hourly Settlements (MHHS) - Our customers finally have the ability to make those desired changes to their smart meter reading schedules via their online accounts.