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Gas disconnected

  • March 29, 2026
  • 1 reply
  • 16 views
R
Rank 1

I suddenly noticed on Saturday afternoon after looking at my smart meter that the scrolling message read “Gas supply disconnected”. All was fine on Friday night. Normally I would get a scrolling message stateing I was low on credit………..I did not see that towards the end of the week. I promptly visited the portal and topped up my gas credit. So, now I still have no heating or hot water. I’m a pensioner living alone in a flat. Ovo= disgracefull.

I have looked at the meter and pressed buttons, waited but today sunday still no heating or hot water. The credit on my smart meter  for gas shows ------.

If I’m ever found in a deceased state please make sure this gets publicised on all media channels.

1 reply

Firedog
Super User
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  • FiredogSuper User
  • Super User
  • March 29, 2026

You may have missed the weekend opening hours for support; they are all laid out here: 

You could try the social media options just in case someone is monitoring them, and they are usually helpful especially in emergency situations like yours.

Meanwhile, are you on the Priority Services Register? It sounds as if you ought to be if you’re not, and the benefits extend beyond those mentioned in the article.   

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
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OVO Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. 06890795 registered in England and Wales.

OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at 1 Rivergate, Temple Quay, Bristol, BS1 6ED.

OVO (S) Gas Limited is part of OVO Group Ltd