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Don't show OVO Interest Reward messages for anyone who doesn't get it

Related products:Online account

Blastoise186
Plan Zero Hero

Idea is based off of another thread.

https://forum.ovoenergy.com/my-account-140/changing-my-direct-debit-amount-gradually-to-less-than-ovo-is-recommending-because-i-have-a-healthy-credit-balance-13544?postid=76318#post76318

There’s been reports of OVO Interest Reward related messages being shown for members who don’t qualify, both in the app and web portal.

I think it’d be best for those messages to be hidden for people who don’t qualify to get it.

12 replies

Emmanuelle_OVO
Community Manager
  • Community Manager
  • 2562 replies
  • January 25, 2023

Hey @Blastoise186,

 

Have we seen any screenshots of how this appears? 

 

I think it’s an important one to raise internally, maybe not as an ‘idea’. But if it’s appearing on communications for example, this can be raised to that team specifically. 

 

If it’s appearing on the Online Account I’d like to see some screenshots so I can forward these on. 


Blastoise186
Plan Zero Hero
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  • Author
  • Plan Zero Hero
  • 7975 replies
  • January 25, 2023

@JP2001 is the user I’ve recently seen with this


Jeffus
Plan Zero Hero
Forum|alt.badge.img+2
  • Plan Zero Hero
  • 2561 replies
  • January 25, 2023

Jeffus
Plan Zero Hero
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  • Plan Zero Hero
  • 2561 replies
  • January 25, 2023

On the app

 


Emmanuelle_OVO
Community Manager
  • Community Manager
  • 2562 replies
  • January 26, 2023

Hey @Jeffus,

 

Thank you so much for those links!

 

I’m going to raise this internally, it’s more of a communication issue that one that our product team would deal with. 

 

But I’ll leave it as ‘New’ for the time being so people can still vote on this issue. 

 

I’ll feedback to this ‘Idea’ with any updates I get 🙂


Jeffus
Plan Zero Hero
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  • Plan Zero Hero
  • 2561 replies
  • January 26, 2023

@Emmanuelle_OVO hopefully there is some sort of search function(s) the internal team can use to find all the references


Emmanuelle_OVO
Community Manager
  • Community Manager
  • 2562 replies
  • January 26, 2023

Hey @Jeffus,

 

Good news! I’ve been advised that this information has been received and there will be an update. But due to how busy the team are at the moment it won’t be for another few weeks at least.

 

This is the main page where we tell customers about Interest Reward, where we do call out that its no longer available within the opening paragraph. So they will look to do something similar for the articles you’ve provided 😃


Jeffus
Plan Zero Hero
Forum|alt.badge.img+2
  • Plan Zero Hero
  • 2561 replies
  • January 26, 2023
Emmanuelle_OVO wrote:

Hey @Jeffus,

 

Good news! I’ve been advised that this information has been received and there will be an update. But due to how busy the team are at the moment it won’t be for another few weeks at least.

 

This is the main page where we tell customers about Interest Reward, where we do call out that its no longer available within the opening paragraph. So they will look to do something similar for the articles you’ve provided 😃

Good to hear. 


Tim_OVO
Community Manager
  • Community Manager
  • 1878 replies
  • February 14, 2023
NewOpen for votes

Jeffus
Plan Zero Hero
Forum|alt.badge.img+2
  • Plan Zero Hero
  • 2561 replies
  • February 14, 2023
Tim_OVO wrote:
NewOpen for votes

Thanks for following up. 


Bradley_OVO
Community Manager
  • Community Manager
  • 74 replies
  • November 26, 2024

Just doing some cleaning - ​@Blastoise186 ​@Jeffus 

 

I’ve been given confirmation this was completely removed during Q1 this year! Going to move this to completed.

 

Any issues let me know,


Bradley_OVO
Community Manager
  • Community Manager
  • 74 replies
  • November 26, 2024
Open for votesCompleted

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